Lead Systems Administrator (NTD)

About the Role

The Lead Systems Administrator for the Nintendo Technology Development Inc. (NTD) organization is the operational leader for NTD's corporate IT infrastructure and services, responsible for ensuring the stability, security, and continual advancement of the organization's technology environment. This role combines deep technical expertise with people leadership, directing day-to-day IT operations, developing and executing service strategies, and fostering a high-performing systems administration team.

Responsibilities

• Team Leadership and People Management:
  • Directly manage System Administrators and related technical staff, including work assignment, prioritization, and operational direction.
  • Coach and develop team members through performance feedback, mentoring, training, and knowledge-sharing initiatives.
  • Set clear expectations, promote best practices, and provide guidance for technical problem-solving.
  • Provide management escalation support and operational leadership when senior management is unavailable.
  • Promote a culture of collaboration, accountability, customer service, and continuous learning.
• Systems Administration and Technical Leadership:
  • Provide technical leadership for enterprise systems, platforms, hardware, software, and end-user computing services.
  • Serve as the primary escalation point for complex infrastructure and operational issues.
  • Perform advanced troubleshooting and root-cause analysis across operating systems, virtualization, storage, networking, and cloud services.
  • Administer and support Microsoft Windows, Linux, and macOS environments.
  • Develop and maintain system configurations, deployment standards, and templates for physical and virtual environments.
  • Review and approve technical designs and operational procedures to ensure reliability and compliance with standards.
• Infrastructure Operations, Reliability, and Continuous Improvement:
  • Own operational processes for assigned systems, including documentation, standardization, and improvement of workflows.
  • Ensure availability, performance, security, and recoverability of enterprise systems.
  • Monitor operational health and identify risks for corrective actions.
  • Lead response to high-impact incidents, including stakeholder communication and post-incident review.
  • Oversee incident and service request queues to meet service-level objectives.
  • Develop automation and scripting solutions to enhance efficiency and reliability.
  • Identify opportunities to improve team productivity and service quality.
• Project Delivery and Governance:
  • Lead complex infrastructure projects, including planning, resource management, and execution.
  • Coordinate with IT Operations, Engineering, Security, and business stakeholders.
  • Evaluate emerging technologies and recommend solutions aligned with organizational needs.
  • Ensure compliance with security policies, configuration standards, and access control requirements.
  • Support vulnerability remediation, patching, and audits to protect confidential information.

Requirements

• 10+ years of experience in systems administration, infrastructure operations, or related technical disciplines.
• Proven experience leading systems administration teams, including coaching and performance management.
• Advanced administration and troubleshooting skills with Microsoft Windows and Linux; working knowledge of macOS.
• Strong understanding of enterprise infrastructure technologies (networking, storage, virtualization, security, etc.).
• Proficiency with automation and scripting (PowerShell, Bash, Python, etc.).
• Knowledge of IT security principles, including patching, hardening, and incident response.
• Experience managing vendors, contracts, and technology budgets.
• Ability to participate in on-call rotation and provide after-hours support.
• Familiarity with infrastructure-as-code, configuration management, and ITSM practices (ServiceNow, Jira).
• Relevant certifications (Microsoft, Linux, cloud, security, etc.).
• Bachelor’s degree in Computer Science, Engineering, IT, or related field; or equivalent experience.
• Legal eligibility to work in the United States (no visa sponsorship available).

Pay

$120,900—$217,650 USD annually, plus potential for a semi-annual discretionary performance bonus.

This position is onsite in Redmond, WA, and includes a comprehensive benefits package with medical, dental, vision, 401(k), and paid time off.