Lead Support Representative, Warehouse

Job Duties And Responsibilities

Works with and supports the Warehouse Supervisor/Manager to plan and ensure work-related timelines and activities are met for the assigned functional area.

Helps develop and support productivity and quality standards and ensures they are achieved.

Assists in training assigned warehouse personnel, including warehouse associates, dispatchers, and forklift drivers.

Safeguards all OSHA and company safety and security standards and guidelines.

Leads and directs team members in daily work activities.

Identifies issues and recommends corrective actions when applicable.

Possesses fundamental supervisory skills and provides limited management coverage in the absence of the Warehouse Supervisor.

Communicates with and supports internal and external customers as required.

Demonstrates fundamental administrative skills and ensures all paperwork is properly controlled and processed.

Efficiently operates all material handling and dock equipment required for job responsibilities.

Is proficient with all systems and equipment required for the role, including PCs, scanners, manifest systems, and WMS.

Demonstrates system and process troubleshooting skills to identify, communicate, and resolve issues.

Displays organizational knowledge of the size, scope, and departmental interactions within a Regional Distribution Warehouse.

Provides assistance to other functional areas as needed.

Meets productivity and quality standards as outlined by management and remains focused on continuous improvement.

Performs physical work as required.

Qualifications (Education, Experience, And Certifications)

• A high school diploma or equivalent is required.
• Experience with Warehouse Management Systems (WMS) is preferred.
• Basic knowledge of computer hardware and ERP platforms is preferred.
• Knowledge of Microsoft Office and other office productivity tools is preferred.
• Must possess a current Forklift Certification.
• Must have adequate reading and math skills and the ability to write legibly.
• Ability to drive 5S initiatives and daily production goals in support of warehouse leadership objectives.
• Must be physically capable of performing assigned tasks, including lifting up to 100 pounds, and moving wheeled objects weighing up to 700 pounds.
• Minimum of four (4) years of warehouse experience, or three (3) years within the organization, is required.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.