Lead Supervisor I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible.

About the role

As a Brand Ambassador, you will maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience while embodying Coach values and increasing brand awareness.

Responsibilities

• Lead implementation of Company initiatives and support full operation of the business.
• Maintain a growth mindset for business and personal development initiatives.
• Establish trust, maintain integrity, and foster collaboration within the store and organization to promote a fair, positive, and inclusive culture.
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and customer experience.
• Exemplify strong business acumen and execute forward-planned strategies to achieve leadership initiatives and store KPIs.
• Support recruiting, interviewing, performance evaluation, and high-level training as needed.
• Provide feedback and guidance to improve individual and team performance; hold team accountable for achieving goals.
• Adhere to and enforce Company policies, procedures, and store operational standards.
• Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Create a customer-centric culture that prioritizes satisfaction and mentor the team on clienteling strategies to build long-term customer relationships.
• Provide HR and conflict resolution support to the team and district in the absence of leadership.
• Champion company resources to support a healthy work environment for internal customers.

Requirements

• 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level.
• Ability to bend, reach, stretch, lift, and carry at least 25 pounds regularly (up to 50 pounds occasionally).
• Ability to climb, kneel, and maneuver the sales floor and stockroom.

Skills

• Courage: Provides direct, actionable feedback; addresses problems quickly; takes necessary action.
• Creativity: Generates new and unique ideas; connects unrelated concepts; adds value in brainstorming.
• Customer Focus: Dedicated to meeting expectations of internal and external customers; uses customer insights for improvements.
• Dealing with Ambiguity: Effectively copes with change; acts without needing the full picture; handles risk and uncertainty.
• Drive for Results: Consistently exceeds goals; bottom-line oriented; pushes self and others for results.
• Interpersonal Savvy: Relates well to all people; builds rapport; uses diplomacy and tact; diffuses high-tension situations.
• Learning on the Fly: Learns quickly; analyzes successes and failures; experiments to find solutions; enjoys new challenges.
• Strategic Agility: Anticipates future trends; creates competitive strategies; paints credible visions of possibilities.
• Developing Direct Reports and Others: Provides challenging tasks; holds development discussions; constructs and executes development plans.
• Building Effective Teams: Fosters teamwork and morale; shares wins; promotes open dialogue and a sense of belonging.

Pay

Base Pay Range: $16.00–$24.75 per hour. Tapestry will comply with minimum wage requirements and applicable pay laws.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance