Lead Supervisor I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible.

About the role

Maintains a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience. Serves as a Brand Ambassador embodying Coach values and increasing brand awareness. Leads implementation of Company initiatives and supports full operation of the business while fostering a growth mindset for both business and personal development.

Responsibilities

• Establish trust, maintain integrity, and support an environment of collaboration within the store and throughout the organization to promote a fair, positive experience, and an inclusive culture.
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplify strong business acumen and execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs.
• Support the store with recruiting, interviewing, performance evaluation, and high-level training as needed.
• Provide necessary feedback and guidance to improve individual performance at all levels; hold team accountable for achieving individual and business goals.
• Adhere to and enforce team compliance with Company policies and procedures in addition to store operational procedures.
• Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Create a customer-centric culture that prioritizes customer satisfaction and mentor the team on clienteling strategies to build long-term customer relationships and meet business goals.
• Provide HR and conflict resolution support to the team and district in the absence of the leadership team.
• Champion company resources to support a healthy work environment for internal customers.

Requirements

• 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level.
• Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds regularly, and occasionally lift and carry product, cartons, props, or fixtures up to 50 pounds.
• Ability to climb, kneel, and maneuver the sales floor and stockroom.

Skills

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with new and unique ideas; easily makes connections among previously unrelated notions; is seen as original and value-added in brainstorming settings.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for improvements; acts with customers in mind; gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; handles risk and uncertainty well.
• Drive for Results: Can be counted on to exceed goals successfully; is consistently a top performer; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people; builds appropriate rapport; uses diplomacy and tact; can diffuse high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; open to change; analyzes successes and failures; experiments to find solutions; enjoys the challenge of unfamiliar tasks.
• Strategic Agility: Sees ahead clearly; anticipates future consequences and trends; is future-oriented; creates competitive and breakthrough strategies.
• Developing Direct Reports and Others: Provides challenging tasks; holds frequent development discussions; constructs compelling development plans; pushes people to accept developmental moves.
• Building Effective Teams: Blends people into teams; creates strong morale and spirit; fosters open dialogue; defines success in terms of the whole team.

Pay

Base Pay Range: $16.00–$24.75. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance