Lead Supervisor I

About the role

The Brand Ambassador provides leadership on the sales floor, drives sales and customer experience, embodies Coach values, and supports store operations and team development.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of Company initiatives and supports full operation of the business
• Maintains a growth mindset for business and personal development initiatives
• Creates winning teams and drives results
• Establishes trust, maintains integrity, and supports a collaborative, inclusive environment within the store and organization
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance
• Implements individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership initiatives surrounding store goals/KPIs
• Supports the store with recruiting, interviewing, performance evaluation, and high‑level training as needed
• Provides feedback and guidance to improve individual performance at all levels and holds the team accountable for achieving individual and business goals
• Adheres to and enforces team compliance with Company policies, procedures, and store operational procedures
• Assists in executing innovative strategies for exceptional customer experiences for internal and external partners
• Creates a customer‑centric culture that prioritizes satisfaction and mentors the team on clienteling to build long‑term relationships
• Provides HR and conflict resolution support to the team and district in the absence of leadership
• Champions company resources to support a healthy work environment for internal customers

Requirements

• 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level
• Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds; occasionally lift and carry product, cartons, props, or fixtures up to 50 pounds
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom

Skills

• Courage: Provides direct, actionable feedback; faces people problems quickly; takes necessary negative action.
• Creativity: Generates new ideas, makes connections among unrelated concepts, adds value in brainstorming.
• Customer Focus: Dedicated to meeting internal/external customer expectations; uses first‑hand customer information for improvements; builds trust and respect.
• Dealing with Ambiguity: Comfortable with change, risk, and uncertainty; can decide without the full picture.
• Drive for Results: Consistently exceeds goals; bottom‑line oriented; pushes self and others for results.
• Interpersonal Savvy: Relates well to all people; builds rapport; uses diplomacy and tact; diffuses tension.
• Learning on the Fly: Learns quickly when facing new problems; experiments; enjoys unfamiliar tasks; grasps core concepts swiftly.
• Strategic Agility (People Managers): Anticipates future trends; creates competitive strategies and visions.
• Developing Direct Reports and Others (People Managers): Provides challenging tasks; holds development discussions; constructs and executes development plans.
• Building Effective Teams (People Managers): Blends people into teams; fosters morale, open dialogue, shared success, and a sense of belonging.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance

Pay

Base Pay Range $16.00‑$24.75