Lead Stock (Key Holder), Part Time Flex, South Coast Plaza - Williams Sonoma

About the role

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

Overview of the Lead, Stock/Fulfillment Role

You will model and coach on how to connect with customers, sell the lifestyle of the brand and provide exceptional service. You will execute and uphold operational standards to protect the image and interests of the Brand. You will assist the management team in maximizing individual performance and establishing routines and disciplines that maximize productivity and efficiency.

Responsibilities

• Oversees back of house operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution
• Executes customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer’s needs while maintaining profitability and the image of the Brand
• Models, trains and coaches individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards
• Manages shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise
• Performs routine audits and reconciliations (UPS, DIAR, Markdown) and establishes daily disciplines to eliminate loss/shrink (lost cartons, mis pics, MOS, returns, RTV)
• Maintains an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Criteria

• Effective communication, organization and leadership skills
• Proven ability to motivate and influence others through personal actions and examples

Employment/Promotion

Employment/promotion to this role will be contingent on successful completion of a background check

Qualifications

• 1-3 years retail sales experience with management experience preferred
• 1-2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities)

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Benefits

• A competitive compensation package including pay and benefits
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Pay

The anticipated pay range for this role will be: $17.00-$23.00 per hour.

Schedule

• Full time associates are expected to have open availability to meet the needs of the business.
• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday).
• Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).