Lead Specialist, SAP Engagement Delivery Lead

Responsibilities

• Lead end-to-end delivery for SAP enterprise business process managed services workstreams (e.g., STP, ATR, OTC), ensuring consistent execution against SLAs, KPIs, and contractual expectations while driving operational excellence and continuous improvement initiatives.
• Serve as the primary escalation point for complex functional, operational, and client issues; guide structured problem resolution and standardization across SAP STP, ATR, and OTC business process domains.
• Oversee order-to-cash and financial operations processes spanning order capture, billing, invoicing, receivables, collections, financial postings, reconciliations, and support for Account to Report (ATR) activities.
• Partner with Finance stakeholders to support period-end close, audit readiness, compliance requirements, and operational risk mitigation.
• Manage onshore/offshore functional teams responsible for Level 2/3 SAP support, including talent development, coaching, knowledge transfer, solution quality reviews, and delivery planning.
• Govern incident, problem, change, and release management processes including enhancement intake prioritization, roadmap planning, and oversight of FUT, SIT, and UAT testing cycles.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Qualifications

• Minimum five years of recent experience in SAP S/4HANA functional modules; minimum three years of recent experience in a Manager, Delivery Lead, or Service Delivery leadership role supporting SAP S/4HANA clients.
• Bachelor's degree from an accredited college or university is required.
• Deep functional expertise in ATR, OTC, and STP areas and integration with BTP teams.
• Proven experience delivering managed services (AMS) or post-production support, including financial operations, invoicing, receivables, collections, and complex financial process support.
• Demonstrated leadership of distributed onshore/offshore teams with strong client-facing communication, operational governance, and risk management capabilities.
• Excellent verbal/written communication, analytical, and presentation skills, with the ability to balance operational delivery and strategic continuous improvement initiatives.
• Travel may be required as needed for client or business demands.