Lead Software Engineer - Sustenance and Tools Engineering

About the role

We are seeking a Lead Software Engineer to join the Sustenance & Tools Engineering team within the Qualys ETM organization. This role is critical to ensuring platform stability, rapid issue resolution, and continuous improvement of customer experience with tooling innovation.

Responsibilities

• Drive the entire CRM lifecycle from an engineering standpoint, starting from triage when a CRM is assigned to Engineering, ensuring the correct component and owning team are identified, through root-cause analysis, fix development, and final release.
• Closely monitor all CRMs assigned to the Engineering team and ensure adherence to defined SLAs and escalation processes.
• Lead live troubleshooting sessions with Customer Support, SREs, and other cross-functional teams to diagnose production issues and restore service quickly.
• Provide workarounds, quick fixes, and tactical solutions wherever possible by leveraging strong software development and debugging skills.
• Understand and deliver enhancement requests driven by customer use cases and real-world adoption patterns.
• Develop and deliver hotfixes, patches, and minor enhancements, and provide upgrade and deployment support for production environments.
• Ensure fixes are robust, well-tested, and aligned with long-term platform stability and scalability.
• Lead the design and development of analytics dashboards and back-office tools to improve customer health, adoption, and risk visibility.
• Monitor customer usage patterns and provide actionable insights to internal teams for proactive engagement.
• Build automation and self-service capabilities that reduce friction for customers and internal support teams.
• Design, develop, and deliver distributed, scalable, high-performance, containerized microservice-based applications.
• Collaborate with core ETM teams across connectors, asset management, and risk management to ensure seamless integration and consistency.
• Ensure high-quality design and code through thorough design reviews, code reviews, and adherence to engineering best practices.
• Create and maintain knowledge base articles and runbooks for both customers and internal teams to reduce troubleshooting time and improve first-time resolution.
• Act as a technical escalation point and provide expert guidance and mentorship to team members.
• Provide technical leadership, coaching, and mentorship to engineers within the sustenance and tools engineering team.
• Participate actively in hiring processes, including interviewing and technical evaluations, to help build a strong and scalable sustenance engineering organization.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 7+ years of professional software engineering experience, with a strong focus on production systems and customer-facing platforms.
• Strong hands-on experience building Java/Spring Boot microservices, preferably in a SaaS environment, including implementation of single sign-on (SSO) authentication mechanisms such as SAML, OAuth, or OpenID Connect.
• Experience working with containerized and distributed systems (Docker, Kubernetes).
• Strong debugging and troubleshooting skills in complex, production-scale environments.
• Solid understanding of relational databases and search/analytics platforms (e.g., Elasticsearch).
• Experience collaborating with Support, SRE, and Product teams to resolve customer-impacting issues.
• Excellent communication skills with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders.
• Experience working in cybersecurity, risk management, or asset management platforms.

Pay

The salary range for this position is $155,000 - $165,000 per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. We also offer a comprehensive and highly competitive benefits package.