Lead Software Engineer: Platform & Journey Builder

Job Responsibilities

• Build the Identity Onboarding Orchestrator, the configurable, policy-aware workflow engine governing the full onboarding journey and enforcing compliance completion requirements before any journey is marked done
• Design configurable journey frameworks that expose the right configuration surface to product teams without forking the underlying implementation
• Design and enforce RBAC LOB as organizational namespace, role boundary definition, and access controls that protect line-of-business separation at the data model level
• Build and maintain event-driven integrations event streaming patterns that decouple journey outcomes from downstream system dependencies and enable regulatory change propagation through a single update
• Own observability across multi-service journey execution distributed tracing, SLO definition, and alerting that reduces mean-time-to-isolate failures from hours to minutes
• Build developer facing SDKs, API documentation, sandbox environments, and integration templates that enable LOB teams to assemble and deploy compliant identity journeys without an engineering dependency
• Support migration to Platformization build migration playbooks and adapter tooling that move product teams off legacy bespoke services in weeks, not quarters
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.

Required Qualifications, Capabilities and Skills

• Develop workflow orchestration and policy-driven journey engineering
• Experience with event-driven architecture (Kafka or equivalent) event streaming platform, including publishing, consuming, and schema governance
• Build Component library design - reusable, composable primitives that hold across business unit variation without forking the underlying implementation
• Front-end developer experience (JavaScript, TypeScript, etc.)
• CI/CD pipeline engineering and deployment automation experience
• Experience developing and implementing role-based access experience - defining and maintaining service contracts and API boundaries in a multi-team environment
• Develop implement Policy-as-code experience - Experience translating regulatory or compliance requirements into engineering constraintsÂ
• Experience with distributed tracing and observability across multi-service journey execution
• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices

Preferred Qualifications, Capabilities and Skills

• Prior experience leading migration from bespoke service implementations to a reusable component model in a regulated industry
• Multi-tenant, multi-LOB design with RBAC enforced at the organizational boundary - not naming conventions
• AI co-development toolchain ownership - tool selection, rollout governance, and compliance frameworks for AI-generated code in regulated environments
• Experience in a co-development or strategic vendor partnership with active roadmap influence - not just vendor consumption
• API platform and developer portal engineering at enterprise scale

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.