LEAD Software Engineer-Integration & Automation (HYBRID)
About the role
Grow Your Skills, Grow Your Potential
About Our Team
Our IT Support Engineering team is focused on transforming how enterprise technology support is delivered. We partner across product, engineering, operations, and support teams to build modern support experiences that are efficient, intuitive, and scalable. We combine software engineering, automation, AI, and user-centered design to improve how people access help—whether through live support, self-service, chat, voice, or mobile solutions.
Responsibilities
- Lead end-to-end delivery of enterprise support solutions, from ideation and proof of concept through deployment, support, and enhancement
- Drive technical design, code quality, and Agile/DevOps delivery practices across multiple platforms and teams
- Partner with architects, UX designers, product stakeholders, platform owners, and external partners to deliver integrated, user-centered solutions
- Influence engineering standards, technical direction, and delivery execution across cross-functional teams
- Oversee solution reliability, quality, observability, and operational support
- Mentor engineers and promote best practices in software development, collaboration, and continuous improvement
- Advance innovation in chatbot experiences, AI/Generative AI, workflow automation, and support platform modernization
Qualifications
- 5+ Years Of Experience: Proficiency in one or more modern programming languages such as JavaScript, TypeScript, Java, or Python
- Experience with ServiceNow, or strong web application development experience with the ability and willingness to learn the platform
- Experience building and supporting APIs, integrations, and enterprise applications
- Strong troubleshooting skills and experience resolving complex technical issues
- Strong communication skills and the ability to collaborate effectively across technical and business teams
Preferred Experience
- ServiceNow development, workflows, portals, or Virtual Agent
- Full-stack development experience with modern frameworks such as React or Node.js
- Familiarity with AWS, CI/CD, observability tools, and automation practices
- Understanding of IT service management (ITSM) and support operations
- Interest in applying AI and Generative AI to improve engineering and support experiences
Benefits
Potential starting salary range: $107,000 - $145,000--based on skills, background, and experience.
Potential yearly incentive pay up to 15% of base salary.
State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!