Lead Software Engineer (ECM Specialization)

About the role

The role leads the design, development, and support of modern software solutions in an Agile/Scrum and DevOps environment, specializing in Enterprise Content Management (ECM) and workflow automation.

Responsibilities

• Serves as technical lead for Enterprise Content Management (ECM) platforms and content services (e.g., OnBase, Kofax, ImageRight), including workflow automation, integrations, and platform modernization.
• Leads end-to-end delivery for ECM and content-enabled applications, planning, design, build, test, release, and support, ensuring alignment to enterprise architecture standards.
• Partners with Product Owners, Scrum Masters, architects, and business stakeholders to refine roadmaps, define outcomes, and prioritize backlogs; translates requirements into executable delivery plans.
• Implements Agile/Scrum practices and DevOps automation, CI/CD pipelines, automated testing, code quality gates, and infrastructure as code, driving release management across environments to improve delivery speed and reliability.
• Provides technical direction to the team, establishes patterns, ensures consistent implementation, and coaches engineers through design and delivery decisions.
• Diagnoses and resolves incidents and performance issues across ECM platforms, APIs/integrations, and supporting services (application, database, and infrastructure).
• Works with the Product Team to ensure user stories for content capture, workflow, and records requirements are developer-ready with clear acceptance criteria and test scenarios.
• Buils automated tests and performs resiliency, failover, and load testing to validate non-functional requirements for ECM services in production.
• Ensures ECM solutions align with security, retention, privacy, and audit requirements; partners with IT Security and Records to implement governance controls.
• Leads and participates in engineering excellence activities, design reviews, architecture discussions, communities of practice, and mentors engineers on modern development practices.
• Drives operational readiness monitoring/alerting, runbooks, root cause analysis, and continuous improvement to maintain high availability in production.
• Extensive knowledge of software architecture and design, modern engineering practices, and delivery including Agile/Scrum, CI/CD, and DevOps operations.
• Expertise with cloud technologies (Azure, O365, AWS) and enterprise platforms (e.g., SharePoint) and experience integrating with ECM/content services.
• Experience integrating ECM platforms via REST/SOAP APIs, webhooks, and event-driven patterns; strong understanding of content capture, indexing, and workflow concepts.
• Strong knowledge of C#, .Net framework, Asp.Net, and MVC.
• Strong knowledge of OOAD and multi-tier architectures, including MVC/MVP/MVVM design patterns.
• Strong knowledge of web services, WCF, REST, and SOA Architecture.
• Knowledge with MS Entity Framework.
• Strong knowledge of MVC GUI design including the ability to incorporate JQuery, JavaScript and CSS, plus expertise with AJAX/SPA.
• Expertise with tools such as MS SQL Studio, PL/SQL Developer / Toad etc.
• Strong analytical, problem-solving, and planning skills.
• Excellent interpersonal and communication skills.
• Ability to multi-task in a fast-paced environment.
• Team player who is flexible, delivery-oriented, and takes responsibility for the team’s success.
• Enthusiastic attitude with the drive to continually learn and improve.

Requirements

Minimum seven years experience of development and system design which provides the necessary skills, knowledge, and abilities.

Skills/Knowledge/Abilities (ska)

• Ability to understand business needs and conceptualize and implement information systems that support those business strategies.
• Experience working within an agile framework like Scrum based development organization.
• Thorough knowledge of departmental procedures processes and work flows.
• Knowledge of standard languages, coding methods, company coding standards and quality requirements.
• Excellent oral and written communication skills required.
• Demonstrated abilities to successfully document and communicate software platform designs to all levels of staff (technical and non-technical).
• Ability to work constructively with other technical experts in a group setting.
• Knowledge of object-oriented development languages and web-related technologies.
• Ability to comprehend the consequences of various problem situations and address them, or refer them for appropriate decision making.
• Ability to effectively exchange information clearly and concisely, and present ideas, reports facts and other information, and respond to questions as appropriate.
• Demonstrated leadership abilities.
• Ability to make competent, independent decisions.
• Ability to manage technical services and software vendors.
• Ability and proficiency in the use of project management tools and techniques.
• Ability to maintain confidentiality.
• Ability to perform other assignments at locations outside the office.