Lead Software Engineer - CQA and Customer Care

About the role

Join the Publix Technology Team as a Lead Software Engineer supporting the CQA and Customer Care business areas. In this role, you will provide technical leadership and hands-on engineering expertise to deliver secure, compliant, and scalable enterprise platforms and integrations.

Responsibilities

• Provide technical leadership and guidance across multiple teams and platforms, ensuring alignment with architectural standards, security policies, and compliance requirements
• Serve as the technical expert for assigned systems, providing guidance and resolution for highly complex technical issues
• Translate complex business requirements into scalable, reliable, and maintainable technical solutions
• Lead and participate in technical design reviews, peer code reviews, and architecture discussions to ensure solution quality and consistency
• Develop and maintain implementation plans, technical documentation, and operational runbooks
• Partner with Business Systems Analysts, Product Owners, QA Analysts, and stakeholders to define acceptance criteria and support user acceptance testing
• Guide and mentor software engineers through technical challenges, design decisions, and engineering best practices
• Diagnose and resolve complex system issues by identifying root causes and determining appropriate remediation and escalation paths
• Support after-hours implementations and provide on-call support for critical systems as required
• Advocate for continuous improvement, innovation, and operational excellence across supported platforms

Requirements

• Bachelor’s degree in Computer Science or another analytical discipline, or equivalent experience
• 7+ years of experience analyzing complex business problems and delivering scalable enterprise technology solutions
• 2+ years of experience developing and supporting enterprise applications using C# (.NET), Razor Pages, Telerik/Kendo controls, and modern UI frameworks
• 2+ years of experience integrating multiple systems using various interface patterns, including APIs, messaging, and file-based integrations
• 2+ years of experience designing and implementing unit and integration testing strategies
• 4+ years of experience supporting production systems and participating in operational support activities
• 2+ years of experience working within Agile and Scrum development environments
• 4+ years of experience mentoring and guiding software engineers while remaining hands-on in complex development efforts
• Expertise across the full Software Development Life Cycle (SDLC)
• Extensive experience with SQL Server and enterprise data management
• Deep understanding of design patterns and architectural frameworks, including microservices, REST APIs, and service-oriented architectures
• Strong understanding of performance optimization, scalability, resiliency, and operational support in enterprise environments
• Strong analytical, problem-solving, and technical decision-making skills
• Ability to provide after-hours and on-call support for assigned systems

Qualifications

• Expertise in C# (.NET), Razor Pages, Telerik/Kendo controls, and modern UI frameworks
• Experience with API-driven, event-based, and integration-heavy solutions, including messaging and asynchronous processing
• Experience with cloud platforms and services, including cloud databases, messaging, and integration technologies
• Experience with automated testing, test-driven development (TDD), and modern DevOps practices
• Experience using CI/CD pipelines and source control platforms
• Experience extending and integrating commercial or SaaS platforms within an enterprise technology ecosystem
• Experience developing solutions that support contact center operations, customer interaction platforms, or enterprise service workflows
• Experience with AI-enabled platforms and automation capabilities, including: AI-assisted automation and decision support, Natural language processing (NLP) and text analytics, AI-driven classification, routing, or recommendation functionality
• Experience designing, configuring, or extending low-code / no-code platforms, including: Power Platform development (Power Apps, Power Automate, Dataverse), Integration of low-code solutions with enterprise systems

Skills

• Technical leadership and guidance
• Technical problem solving
• Technical decision making
• Technical design and development
• Technical mentoring and guidance
• Technical troubleshooting
• Technical documentation and support
• Technical collaboration and communication
• Technical innovation and improvement

Benefits

• Year-end bonus of one month’s extra pay (pro-rated in the first year)

Pay

• Competitive salary based on experience and qualifications

Schedule

• Hybrid work model (Lakeland, FL)