Lead Software Asset Management Specialist
About the role
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Lead Asset Management Administrator to join the Software Asset Management team.
This role supports SAM initiatives that help Deloitte manage, optimize, and govern its enterprise software portfolio. Key responsibilities include software asset lifecycle management, license compliance and optimization, SaaS, cloud & AI license management, reporting, analytics & data quality, governance, risk & audit readiness, automation & continuous improvement, and cross-functional collaboration.
Key Responsibilities
- Software Asset Lifecycle Management
- Maintain software asset records including procurement data, contract terms, entitlements, and lifecycle status
- Track renewals, upgrades, co-terms, invoices, and license allocations
- Support software and license request fulfillment (e.g., Microsoft, Adobe, Tableau, Alteryx, AI tools)
- Maintain accurate data within ServiceNow SAM Pro
- Licence Compliance & Optimization
- Perform license compliance activities and entitlement reconciliation
- Develop Effective License Position (ELP) reports
- Identify cost savings opportunities and optimize license usage
- Support license reclamation and optimization workflows
- SaaS, Cloud & AI License Management
- Manage SaaS and subscription-based licensing models
- Analyze utilization and renewal readiness
- Support AI license tracking and cost analysis
- Understand cloud licensing and BYOL considerations
- Reporting, Analytics & Data Quality
- Develop dashboards and reports for software spend and usage
- Resolve data quality issues
- Provide ad hoc reporting to stakeholders
- Governance, Risk & Audit Readiness
- Maintain audit-ready documentation
- Support compliance reviews and audits
- Interpret licensing terms and requirements
- Automation & Continuous Improvement
- Leverage ServiceNow SAM Pro for automation and workflow improvements
- Support continuous improvement initiatives
- Cross-Functional Collaboration
- Partner with Procurement, Finance, VMO, Legal, Risk, and Technology teams
- Support vendor negotiations and renewal planning
- 8+ years of experience in Information Technology and/or 6+ years with an advanced degree (IE, Masters, PhD, etc)
- 3-5+ years of experience in Software Asset Management and tasks including but not limited to:
- Strong knowledge of software licensing models and lifecycle management
- Experience with ServiceNow SAM Pro or similar tools
- Experience creating Effective License Position reports
- Experience with SaaS license optimization including utilization tracking and reclamation
- Ability to interpret contracts and licensing terms
- Strong analytical and data management skills
- Bachelor’s degree in Business Administration, MIS, Computer Science or a related field and/or equivalent relevant professional experience
- Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Experience with Microsoft licensing and enterprise agreements
- Strong communication and stakeholder management skills
- Experience managing AI or consumption-based licensing models
- Familiarity with cloud licensing and hybrid environments
- Experience building dashboards or automation in ServiceNow
- Experience identifying cost savings and optimization opportunities
- Familiarity with audit readiness and ITAM data governance
- Exposure to FinOps concepts
- Relevant certifications (CSAM, ITAM, ServiceNow)
Qualifications Required
Preferred
Benefits
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $72,000 to $134,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.