Lead Slot Floorperson

About the role

Assist in maintaining and supervising slot floor operations, coverage of breaks, help cover busy sections, and resolve minor customer disputes.

Responsibilities

• Monitor Slot floor activity to ensure protection of company funds.
• Oversee employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures are upheld.
• Serve as a leader, assisting with training and coaching.
• Develop, apply, and maintain a friendly and courteous rapport with customers and employees.
• Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines.
• Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner.
• Carry and effectively communicate by two-way radio.
• Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas.
• Maintain secure key controls at all times.
• Pay and/or verify jackpot winnings to customers and complete required written documentation.

Qualifications

• Must be at least 21 years of age.
• Six (6) months of experience in the same or similar position preferred.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have excellent communication and customer service skills.
• Must be able to carry and communicate by two-way radio.
• Must be able to stand and walk for extended periods of time.
• Maneuver a weight of fifty pounds.
• Must be able to obtain/maintain any necessary licenses and/or certifications.