Lead Slot Attendant (7467)

This position assists with the day-to-day operations of the Slot Department to ensure all customers receive proper service, leads the shift in the absence of the Slot Supervisor, and ensures all slot machines and equipment comply with established standards. We strive to deliver our Five Star Experience to guests and fellow team members, committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience by fulfilling our Mission Statement, Service Promise, and following department service standards (Welcoming, Proactive, Seamless, Personalized, and Valued).
• Perform headcounts.
• Prepare jackpot and daily reports along with corresponding emails.
• Read and record progressive meters accurately (MICS (k) in-house progressive gaming machine standards).
• Oversee and ensure Slot Attendants adhere to all Casino and department policies.
• Perform overrides through the system when needed (MICS (d) jackpot payout standards and (n) cash out tickets).
• Plan, organize, and execute daily functions to maintain each individual shift based on business demands.
• Exercise urgency and ability to multitask and prioritize tasks.
• Hold oneself to a high standard of ensuring the success of the department/organization and the safety of team members and guests.
• Act on behalf of the organization with integrity and professionalism.
• Adhere to and enforce Title 31/Anti-Money Laundering violations.
• Support the team through industry, policy, and procedural changes.
• Conduct informative pre-shift meetings, ensuring team members remain informed of all relevant information.
• Observe and identify equal workload distribution amongst front-line team members.
• Meet and adhere to department expectations set by Management.
• Remain supportive of the team during heavy business volume.
• Communicate problems and concerns to other Casino employees by chain of command.
• Communicate directly with the Slot Supervisor on internal matters, performance issues, and any unresolved matters while overseeing a shift.
• Proactively bring awareness to Slot Attendants needing to refocus and realign with department expectations.
• Monitor and ensure that all employees are using the radios properly.
• Assume administrative responsibilities as assigned by the Slot Supervisor.
• Apply knowledge of Casino Marketing concepts and procedures to ensure the highest level of service.
• Understand and explain the Gaming Rules of Spotlight 29 Casino.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and assist them as required.
• Follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Make sound business decisions in a fair and honest manner.
• Demonstrate strong verbal and written communication skills.

Lead Slot Attendant Responsibilities

• Oversee the daily operations of the Slot Department and its personnel in the absence of the Slot Supervisor, ensuring adherence to all Tribal organizational policies, procedures, and applicable laws.
• Serve as the primary escalation point for slot machine disputes, guest concerns, and workflow challenges.
• Execute override and manual transactions/authorizations as required.
• Perform thorough, well-documented investigations into slot machine and guest disputes.
• Maintain strong open lines of communication with the Slot Supervisor and the Department Manager.
• Demonstrate strong independent decision-making abilities, using sound judgment to resolve issues promptly and effectively.
• Apply proactive problem-solving skills to prevent operational delays and support a smooth, efficient guest and team member experience.

Requirements

• High School Diploma (or GED).
• Two (2) years (or equivalent) supervisory experience.
• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

• Regularly required to talk and hear.
• Frequently required to stand, walk, and sit.
• Occasionally required to use upper extremities, including hands and fingers to handle or feel, reach with hands and arms.
• Occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• Must occasionally lift up to 25 pounds and/or push/pull up to 50 pounds.
• Occasionally required to use repetitive movements to complete tasks.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May be required to work in low-light conditions and exposed to loud noise for extended periods.

Work Environment

• Multiple locations, some open 24 hours per day, 7 days per week.
• Must be flexible to work any and all hours, including weekends and holidays.
• Must be available for emergency calls 24/7.
• Some enterprises are gaming facilities and may not be smoke-free.
• Surveillance cameras and audio equipment monitor the premises 24/7.