Lead Site Reliability Engineer, Platforms

As a Lead Staff Site Reliability Engineer, you will be one of the technical leads for our DevOps Platforms organization. This group is responsible for DevOps Platforms including cloud infrastructure, physical data center orchestration, critical security services, and our Zoom for Government (ZfG) environment.

About The Team

The DevOps Platforms organization owns the full infrastructure stack: cloud infrastructure on AWS and OCI, physical data center orchestration, critical security services (identity, authentication, authorization), and Zoom's FedRAMP-rated federal environment, Zoom for Government (ZfG). The team is currently working on one of the most technically interesting work in the org, hardening our security posture, and building the automation and reliability systems that underpin Zoom's global services. If you want broad visibility, real cross-team influence, and the chance to define how infrastructure gets built, this is the seat.

Responsibilities

• Design and scale DevOps platform services including Kubernetes infrastructure, cloud systems, and compliance-ready environments
• Define technical roadmaps and architectural direction for infrastructure automation and security
• Partner with service teams to understand platform needs and deliver solutions that improve reliability and efficiency
• Establish and advocate for SRE best practices including infrastructure as code, monitoring, and incident management
• Mentor team members through design, implementation, and production deployment of complex systems

Requirements

• Bring 8+ years of SRE or DevOps experience building and operating production infrastructure at scale
• Code proficiently in at least one programming language beyond scripting (e.g., Python, Go, Java)
• Deploy and manage CI/CD pipelines using tools like Git, Jenkins, Argo CD, or JFrog
• Operate cloud infrastructure on AWS, OCI, or similar platforms using Terraform and Kubernetes
• Implement observability solutions with logging and monitoring tools such as ELK, Prometheus, or Grafana
• Communicate complex technical concepts clearly to diverse audiences including security teams, senior leadership, and external auditors
• Participate in on-call rotations and lead incident response to maintain system reliability
• Hold a degree in Computer Science or related field, or equivalent practical experience
• Hold US citizenship, or Greencard status

Preferred Qualifications

• Experience with security from an SRE perspective
• Experience with Identity security (e.g. IAM, workload identity, zero trust) and tools (e.g. Teleport, Okta)
• Experience operating Government environments and understanding their compliance requirements
• Experience with system design and distributed computing at scale
• Ability to speak Chinese/Mandarin is a plus, but not required

Pay

Minimum Salary Range or On Target Earnings: $124,000.00 - $271,200.00. In addition to the base salary, Zoom has a Total Direct Compensation philosophy that includes base salary, bonus, and equity value. Starting pay will be based on qualifications and experience, and location.

Schedule

This role follows a structured hybrid approach, centered around our offices and remote work environments.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.