Lead Site Reliability Engineer - Operations Excellence for AI Platforms

About the role

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer within the AIML Platform team, you will hold a leadership role, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them.

You will take the lead in conducting resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Responsibilities

• Consistently model and champion site reliability culture and practices, document and share knowledge within your organization via internal forums and communities of practice.
• Lead initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise.
• Drive collaboration with your team to identify comprehensive service level indicators and establish reasonable service level objectives and error budgets with your customers.
• Use enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Serve as the main point of contact during major incidents for your application and have the skills to identify and solve the issue quickly to avoid financial loss to the business.
• Offer a high level of technical expertise within one or more technical domains and provide advice and mentorship to other engineers.
• Lead reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Requirements

• Formal training or certification on site reliability engineering concepts and 5+ years of applied experience.
• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
• Fluent in at least one programming language such as Python, Java/Spring Boot, or .Net.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align with resiliency and security expectations.
• Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection.
• Proficient with continuous integration and continuous delivery practices and tooling.
• Proficient with container and container orchestration.
• Experience with troubleshooting common networking technologies and issues.
• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies.

Preferred Qualifications

• Experience leading reliability programs across multiple services/teams (platform-level or domain-level).
• Experience building automation for operations (runbook automation, event correlation, alert tuning, self-healing patterns).
• Exposure to agentic AI / AIOps concepts (workflow orchestration, decision support, safe automation patterns).

About the Company

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

Benefits

• Competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
• For eligible roles, commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.