Lead Site Assistant - Day - ARCHES Navigation Center

About the role

MWVCAA invests in people and their futures to reduce the impacts of poverty. We envision a just future where communities are empowered to reach positive outcomes and everyone is respected for their infinite worth. Working at MWVCAA means becoming part of a mission‑driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits – but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Lead Site Assistant. This position will provide direct support to sheltering services for the homeless population at ARCHES shelters in Polk and Marion counties.

Responsibilities

• Support daily operations, including cleaning and laundry services, clerical duties, data collection & entry
• Assist clients with navigation to resources and answer client questions
• Perform special projects as needed
• Train and update Site Assistants and volunteers on applicable policies and procedures
• Exercise strong decision‑making skills while providing leadership when urgent matters arise and management is not available or on site
• Serve as primary point of contact for respective work shift
• Facilitate communication and collaboration between Site Assistants and volunteers
• Focus team toward primary program goals and exemplify the positive culture
• Ensure data collection and quality; input service usage information into the Health Management Information System (HMIS) and Shelter point
• Respond to guest questions about clothing, snacks, blankets, restrooms, charging stations and local resources
• Monitor program expectations of residents
• Provide program support such as cleaning, site upkeep, laundry and supportive services, client engagement and assistance, including answering the telephone, monitoring client and facility safety
• Assist other staff and volunteers in providing a calm, clean, and safe environment for residents
• Share information, resources and referrals about community partnerships and resources
• Promote a safe and healing environment for individuals that are victims of trauma through trauma‑informed engagements, clear boundaries, and supportive case management
• Attend and engage in required annual trainings and remain up‑to‑date on policies and procedures for the ARCHES program
• Pursue Program Critical Strategic Goals, including embracing the mission and philosophy of Trauma Informed Care, Motivational Interviewing, client‑centered services, Coordinated Assessment, and Harm Reduction
• Perform cleaning, janitorial, and laundry tasks in support of day‑to‑day sheltering operations
• Support nutrition staff as needed by completing various kitchen tasks, including cooking meals
• Participate in Community Outreach to local organizations, camps, and groups as directed by supervisor
• Maintain appropriate boundaries with clients and coworkers at all times

Qualifications

• High School diploma or GED
• Two years of experience in customer service, social services, or other client‑facing roles
• Preference given to applicants with experience working with people experiencing homelessness or at‑risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting
• Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years
• Must pass a comprehensive MWVCAA background screening prior to employment
• Basic Life Support/First Aid Certification required within first 30 days of hire
• Food Handler's Card or ability to obtain within 30 days
• Must pass pre‑employment and random drug screenings

Skills

• Demonstrated proficiency in Microsoft Office (including Outlook), videoconferencing platforms, and web tools
• Positive attitude and cooperative, supportive manner
• Tact, diplomacy, and empathy when communicating formally and informally with clients, staff and program partners

Benefits

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, eligibility for company‑sponsored continuing education

Schedule

Day shift. Friday‑Tuesday.