Lead Shipping Associate

Job Summary

Responsible for supporting hardware pricing, purchasing, and shipping functions to ensure operational efficiency and cross-team coordination. Plays a key role in maintaining customer price lists, quoting specialty items, processing hardware tickets, and managing shipping logistics.

Major Tasks, Responsibilities And Key Accountabilities

• Reviews paperwork for incoming merchandise and customer orders in order to distribute work activities to team.
• Loads/unloads material onto or from pallets, trays, racks and shelves by hand.
• Prepares inventory for shipment. Properly bands and shrink wraps pallets and attaches shipping labels.
• Processes shipping orders using computerized shipping system and monitors order pick report.
• Loads and unloads trucks and ensures trucks are loaded by Shippers.
• Maintains warehouse inventory on racks in a neat and orderly manner.
• Trains Shippers/Receivers as assigned.
• Tracks shipping errors.
• Performs other duties as assigned.

Nature and Scope

Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates. Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process. Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.

Education And Experience

• Technical certification or associate degree may be required in some areas.
• Generally 7+ years of experience in area of responsibility.

Preferred Qualifications

• Experience with shipping, receiving, inventory control, and warehouse operations in a high-volume distribution environment.
• Proficiency with ERP, warehouse management, or order processing systems (e.g., ASA or similar platforms) and strong working knowledge of Microsoft Excel.
• Experience coordinating vendor quotes, purchasing activities, and specialty product sourcing.
• Strong understanding of inventory accuracy, shipping documentation, order tracking, and discrepancy resolution.
• Able to train, coach, and support associates while helping coordinate daily operational workflows.
• Knowledge of hardware, construction, industrial, or contractor-focused products and related purchasing processes.
• Strong organizational, communication, and problem-solving skills, with the ability to manage multiple priorities and collaborate across departments.
• Experience operating forklifts and other material handling equipment safely; certification preferred.

Work Environment

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate to heavy weight (8-40 pounds).

Functional Area

Field Operations

Work Type

On-Site

On-Site Recruiter

Cassandra Elkin

Req ID

WCJR-035608