Lead Services Program Manager

Partner Program Support

Act as the PS representative to the NiCE Actimize Partner Program, supporting three ongoing workstreams as the partner ecosystem scales:

• Enable the partner certification program - work with the Education team to ensure the right training content is available for each partner track, and keep course offerings current as the program evolves.
• Own and evolve the Partner Delivery Methodology - maintain the PS delivery framework for AI-powered financial crime solutions, update RACI and handoff documentation, and incorporate learnings as additional partners enter the program.
• Serve as the PS point of contact for partners in the pilot and onboarding phases, resolving delivery issues and feeding lessons learned back into program materials.

PS Sales - Essentials Portfolio

Own the end-to-end Professional Services sales motion for the Essentials product line, from opportunity qualification through contract execution.

• Develop, negotiate, and finalize Statements of Work (SOWs), project estimates, and service proposals in collaboration with sales, legal, and delivery teams.
• Partner with Account Executives to ensure PS is positioned early and consistently in the Essentials sales cycle.
• Maintain pipeline visibility; track bookings, forecasts, and conversion rates.
• Continuously refine SOW templates, pricing models, and scoping methodologies.

Program Management - Strategic Initiatives

Act as Program Manager for one or two high-priority internal initiatives as assigned by senior leadership.

• Define scope, milestones, resource plans, risk registers, and escalation paths.
• Drive cross-functional alignment and communicate program status proactively to executive sponsors.

Education & Experience

• 7+ years in professional services or implementation roles delivering financial crime compliance solutions (AML, fraud, transaction monitoring, or similar platforms). Hands-on Actimize implementation experience is a strong advantage.
• Comfort working with AI/ML-based products and communicating their value and delivery requirements to both technical and business audiences.
• Demonstrated experience authoring and negotiating SOWs, MSAs, and professional services agreements.
• Strong program management fundamentals - structured, disciplined, able to manage multiple concurrent workstreams.
• Commercially minded: understands PS margin, pipeline health, and how services revenue connects to business outcomes.
• Outstanding presentation and communication skills - written, verbal, and visual. Able to command a room and influence decisions at C-level.
• Bachelor's or Master's degree in a relevant field required. Fluent spoken and written English.

Preferred

• Experience with partner program design, channel enablement, or partner delivery coordination.
• Familiarity with AI/ML-based solution delivery - understanding model lifecycle, data dependencies, or analytics-driven implementations.
• Familiarity with cloud-delivered and SaaS hybrid delivery models.
• Prior experience working with or enabling global system integrators or advisory partners.

Inter-Personal Skills

• Self-starter who takes ownership and runs with it - comfortable picking up ambiguous problems, forming a point of view, and driving forward without waiting to be told how.
• Fast learner with genuine curiosity - energized by new domains, willing to experiment, and quick to apply what they have learned.
• Exceptional presentation skills - able to distill complex topics into clear, compelling narratives for any audience, from technical teams to C-suite executives.
• Builds trust across partners, clients, and internal stakeholders with equal ease.
• Influences without authority - essential in a matrixed, cross-functional environment.
• Highly organized; thrives under pressure with multiple overlapping priorities.

What’s in it for you?

This is a high-visibility role with direct access to senior leadership and meaningful influence over a strategic company priority. You will work across Partner Sales, Professional Services, and Product - building something new rather than maintaining the status quo.