Lead ServiceNow Software Engineer

About the role

The Lead ServiceNow Software Engineer will play a pivotal role in delivering solutions that enhance customer experiences and drive business outcomes. This role requires a hands-on approach to multiple high-visibility projects, leveraging expertise in multiple programming languages and modern frameworks.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes.
• Develop engineering solutions that solve complex problems with valuable outcomes, ensuring high-quality, lean designs and implementations.
• Serve as the technical advocate for products, ensuring code integrity, feasibility, and alignment with business and customer goals.
• Lead requirement analysis, component design, development, unit testing, integrations, and support.
• Maintain accountability for the integrity of code design, implementation, quality, data, and ongoing maintenance and operations.
• Create technical specifications, and write high-quality, supportable, scalable code ensuring all quality KPIs are met or exceeded.
• Collaborate with diverse teams to design, develop, and deploy advanced software solutions.
• Adopt a mindset that favors action and evidence over extensive planning, utilizing a leaning-forward approach to deliver lean, supportable, and maintainable solutions.
• Work collaboratively with empowered, cross-functional teams including product management, experience, and delivery.
• Translate business/user needs, architectures, and UX/UI designs into technical specifications and code.
• Manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Provide clear guidance to others.

Requirements

• A bachelor's degree in computer science, software engineering, or a related discipline.
• 5+ years of hands-on experience with ServiceNow development, including JavaScript, Business Rules, Script Includes, UI Actions, Client Scripts, Flow Designer, ServiceNow APIs, and GlideRecord queries.
• 5+ years of experience with ServiceNow cloud-native platform capabilities such as ITSM, ITOM, CMDB, ITBM, HRSD, CSM, and ServiceNow integration.
• 1+ year of experience with ServiceNow AI/ML and GenAI features such as Predictive Intelligence, Virtual Agent, and Now Intelligence.
• Ability to travel 10%, on average, based on the work you do and products you build.
• Limited immigration sponsorship may be available.

Preferred

• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers such as Azure, AWS, or GCP.
• Prior software engineering experience with an understanding of Business Context Diagrams (BCDs), sequence, activity, state, entity relationship, and data flow diagrams, as well as OOP/OOD, data structures, algorithms, and code instrumentation.
• Prior experience using methodologies and tools such as XP, Lean, DevSecOps, SRE, ADO, GitHub, and SonarQube to rapidly deliver high-quality solutions, as well as familiarity with ServiceNow-specific tools like ServiceNow Studio, Automated Test Framework (ATF), and ServiceNow CI/CD practices.

Qualifications

• Required: Bachelor's degree in computer science, software engineering, or a related discipline.
• Required: 5+ years of hands-on experience with ServiceNow development.
• Required: 5+ years of experience with ServiceNow cloud-native platform capabilities.
• Required: 1+ year of experience with ServiceNow AI/ML and GenAI features.
• Preferred: Experience with cloud-native engineering.
• Preferred: Prior software engineering experience with understanding of Business Context Diagrams (BCDs), sequence, activity, state, entity relationship, and data flow diagrams.
• Preferred: Familiarity with methodologies and tools such as XP, Lean, DevSecOps, SRE, ADO, GitHub, and SonarQube.

Benefits

Wage Disclosure: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $210,600.

Pay

The pay for this role is competitive and commensurate with experience and qualifications.

Schedule

The schedule for this role is typically full-time, with occasional travel required.