Lead ServiceNow Software Engineer

About the role

The Lead ServiceNow Software Engineer will play a key role in delivering solutions that enhance customer experiences and drive business value. This role requires a strong technical background and a commitment to delivering high-quality, outcome-focused software.

Responsibilities

• Develop and implement engineering solutions that address complex problems with measurable outcomes.
• Lead requirement analysis, component design, development, unit testing, integrations, and support.
• Maintain code integrity, ensure data accuracy, and oversee ongoing maintenance and operations.
• Collaborate with cross-functional teams to design, develop, and deploy advanced software solutions.
• Engage with customers and product teams throughout the project lifecycle to ensure the right solution is delivered at the right time.
• Adopt a lean, iterative approach to delivery, prioritizing action and evidence over extensive planning.
• Work collaboratively with cross-functional teams to integrate diverse perspectives and make informed decisions.
• Provide clear guidance to others, managing multiple tasks in a fast-paced and dynamic environment.

Requirements

• A bachelor's degree in computer science, software engineering, or a related field.
• 5+ years of hands-on experience with ServiceNow development, including JavaScript, Business Rules, Script Includes, UI Actions, Client Scripts, Flow Designer, ServiceNow APIs, and GlideRecord queries.
• 5+ years of experience with ServiceNow cloud-native platform capabilities such as ITSM, ITOM, CMDB, ITBM, HRSD, CSM, and ServiceNow integration.
• 1+ year of experience with ServiceNow AI/ML and GenAI features such as Predictive Intelligence, Virtual Agent, and Now Intelligence.
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers such as Azure, AWS, or GCP.
• Prior experience with methodologies and tools such as XP, Lean, DevSecOps, SRE, ADO, GitHub, and SonarQube.
• Familiarity with ServiceNow-specific tools like ServiceNow Studio, Automated Test Framework (ATF), and ServiceNow CI/CD practices.

Qualifications

• Ability to work independently and collaborate as part of a team.
• Meticulous attention to detail and quality of work product.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.