Lead ServiceNow Software Engineer

About the role

The Lead ServiceNow Software Engineer will play a key role in delivering solutions that enhance customer experiences and drive business value. This role requires a deep understanding of ServiceNow platforms and a commitment to delivering high-quality, outcome-focused software solutions.

Responsibilities

• Develop and implement engineering solutions that address complex business and user needs, ensuring they align with customer and business outcomes.
• Lead requirement analysis, component design, development, unit testing, integrations, and support for ServiceNow applications.
• Maintain code integrity and ensure adherence to quality standards, while continuously learning and applying new technologies and frameworks.
• Collaborate with cross-functional teams to integrate diverse perspectives and make informed decisions that balance feasibility, viability, usability, and value.
• Adopt a lean, iterative approach to project delivery, focusing on rapid experimentation and evidence-based decision-making.
• Translate business and user needs into technical specifications and code, ensuring all quality metrics are met or exceeded.
• Provide clear guidance to team members and stakeholders, fostering a collaborative environment that supports continuous improvement and learning.

Requirements

• A bachelor's degree in computer science, software engineering, or a related field.
• At least 5 years of hands-on experience with ServiceNow development, including JavaScript, Business Rules, Script Includes, UI Actions, Client Scripts, Flow Designer, ServiceNow APIs, and GlideRecord queries.
• At least 5 years of experience with ServiceNow cloud-native platform capabilities such as ITSM, ITOM, CMDB, ITBM, HRSD, CSM, and ServiceNow integration.
• At least 1 year of experience with ServiceNow AI/ML and GenAI features such as Predictive Intelligence, Virtual Agent, and Now Intelligence.
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers such as Azure, AWS, or GCP.
• Prior experience with methodologies and tools such as XP, Lean, DevSecOps, SRE, ADO, GitHub, and SonarQube to rapidly deliver high-quality solutions.
• Familiarity with ServiceNow-specific tools like ServiceNow Studio, Automated Test Framework (ATF), and ServiceNow CI/CD practices.

Qualifications

• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers such as Azure, AWS, or GCP.
• Prior experience with methodologies and tools such as XP, Lean, DevSecOps, SRE, ADO, GitHub, and SonarQube to rapidly deliver high-quality solutions.
• Familiarity with ServiceNow-specific tools like ServiceNow Studio, Automated Test Framework (ATF), and ServiceNow CI/CD practices.
• Experience with Business Context Diagrams (BCDs), sequence, activity, state, entity relationship, and data flow diagrams, as well as OOP/OOD, data structures, algorithms, and code instrumentation.

Skills

• Ability to work independently and collaborate as part of a team.
• Meticulous attention to detail and quality of work product.
• Effective written and verbal communication skills.
• Strong interpersonal skills and professional demeanor.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Ability to provide clear guidance to others.

Benefits

• Flexible work schedule.
• Competitive salary range: $102,500 to $210,600.
• Discretionary annual incentive program.

Pay

• Reasonable estimate of the current range is $102,500 to $210,600.

Schedule

• Flexible work schedule.