Lead ServiceNow Software Engineer

About the role

The Lead ServiceNow Software Engineer will take a hands-on approach to multiple high-visibility projects, delivering solutions that delight customers and users while driving tangible value for Deloitte's business investments.

Responsibilities

• Embrace and drive a culture of accountability for customer and business outcomes.
• Develop engineering solutions that solve complex problems with valuable outcomes, ensuring high-quality, lean designs and implementations.
• Serve as the technical advocate for products, ensuring code integrity, feasibility, and alignment with business and customer goals.
• Lead requirement analysis, component design, development, unit testing, integrations, and support.
• Maintain accountability for the integrity of code design, implementation, quality, data, and ongoing maintenance and operations.
• Create technical specifications, and write high-quality, supportable, scalable code ensuring all quality KPIs are met or exceeded.
• Engage with customers and product teams before, during, and after delivery to ensure the right solution is delivered at the right time.
• Avoid extensive planning and utilize a leaning-forward approach to deliver lean, supportable, and maintainable solutions.
• Work collaboratively with empowered, cross-functional teams including product management, experience, and delivery.
• Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value.
• Foster a collaborative environment that enhances team synergy and innovation.
• Possess deep expertise in modern software engineering practices and principles, including Agile methodologies and DevSecOps to deliver daily product deployments using full automation from code check-in to production with all quality checks through SDLC lifecycle.
• Strive to be a role model, leveraging these techniques to optimize solutioning and product delivery.
• Translate business/user needs, architectures, and UX/UI designs into technical specifications and code.
• Build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals.

Qualifications

• A bachelor's degree in computer science, software engineering, or a related discipline.
• Experience is the most relevant factor.
• 5 + years of hands-on experience with ServiceNow development, including JavaScript, Business Rules, Script Includes, UI Actions, Client Scripts, Flow Designer, ServiceNow APIs, and GlideRecord queries.
• 5 + years of experience with ServiceNow cloud-native platform capabilities such as ITSM, ITOM, CMDB, ITBM, HRSD, CSM, and ServiceNow integration.
• 1 + year of experience with ServiceNow AI/ML and GenAI features such as Predictive Intelligence, Virtual Agent, and Now Intelligence.
• Ability to travel 10%, on average, based on the work you do and products you build.
• Limited immigration sponsorship may be available.
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers such as Azure, AWS, or GCP.
• Prior software engineering experience with an understanding of Business Context Diagrams (BCDs), sequence, activity, state, entity relationship, and data flow diagrams, as well as OOP/OOD, data structures, algorithms, and code instrumentation.
• Prior experience using methodologies and tools such as XP, Lean, DevSecOps, SRE, ADO, GitHub, and SonarQube to rapidly deliver high-quality solutions, as well as familiarity with ServiceNow-specific tools like ServiceNow Studio, Automated Test Framework (ATF), and ServiceNow CI/CD practices.