Lead ServiceNow Software Engineer

About the role

The Lead ServiceNow Software Engineer will play a pivotal role in delivering solutions that enhance customer experiences and drive business outcomes. This role requires a strong commitment to accountability, technical leadership, and craftsmanship.

Responsibilities

• Drive customer and business outcomes through the development of engineering solutions that address complex problems with valuable results.
• Lead requirement analysis, component design, development, unit testing, integrations, and support for advanced software solutions.
• Maintain code integrity, ensure high-quality, lean designs and implementations, and continuously learn new approaches, languages, and frameworks.
• Collaborate with diverse teams to design, develop, and deploy lean, supportable, and maintainable solutions.
• Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs, engaging with customers and product teams throughout the process.
• Adopt a mindset that favors action and evidence over extensive planning, utilizing a leaning-forward approach to deliver solutions that balance feasibility, viability, usability, and value.
• Translate business/user needs, architectures, and UX/UI designs into technical specifications and code, quickly acquiring domain-specific knowledge relevant to the business or product.
• Communicate complex technical concepts clearly and compellingly, inspiring and influencing teammates and product teams through well-structured arguments and trade-offs supported by evidence.

Qualifications

• A bachelor's degree in computer science, software engineering, or a related discipline.
• 5+ years of hands-on experience with ServiceNow development, including JavaScript, Business Rules, Script Includes, UI Actions, Client Scripts, Flow Designer, ServiceNow APIs, and GlideRecord queries.
• 5+ years of experience with ServiceNow cloud-native platform capabilities such as ITSM, ITOM, CMDB, ITBM, HRSD, CSM, and ServiceNow integration.
• 1+ year of experience with ServiceNow AI/ML and GenAI features such as Predictive Intelligence, Virtual Agent, and Now Intelligence.
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers such as Azure, AWS, or GCP.
• Prior experience with methodologies and tools such as XP, Lean, DevSecOps, SRE, ADO, GitHub, and SonarQube to rapidly deliver high-quality solutions, as well as familiarity with ServiceNow-specific tools like ServiceNow Studio, Automated Test Framework (ATF), and ServiceNow CI/CD practices.