Lead ServiceNow Software Engineer

About the role

The Lead ServiceNow Software Engineer will be responsible for delivering high-visibility projects that enhance customer experiences and drive business outcomes. This role requires a strong technical background and a commitment to delivering solutions that are both technically sound and aligned with business goals.

Responsibilities

• Drive accountability for customer and business outcomes through the development of engineering solutions that solve complex problems with valuable results.
• Lead requirement analysis, component design, development, unit testing, integrations, and support for advanced software solutions.
• Maintain code integrity, ensure feasibility, and align with business and customer goals.
• Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs.
• Collaborate with cross-functional teams to integrate diverse perspectives and make informed decisions that balance feasibility, viability, usability, and value.
• Adopt a mindset that favors action and evidence over extensive planning, utilizing a leaning-forward approach to deliver lean, supportable, and maintainable solutions.
• Work collaboratively with product management, experience, and delivery teams to ensure the right solution is delivered at the right time.
• Manage and prioritize multiple tasks in a fast-paced and dynamic environment, meeting deadlines and providing clear guidance to others.
• Provide clear guidance to others, building and maintaining constructive relationships, and fostering a culture of co-creation and shared momentum towards achieving product goals.

Requirements

• A bachelor's degree in computer science, software engineering, or a related discipline.
• 5+ years of hands-on experience with ServiceNow development, including JavaScript, Business Rules, Script Includes, UI Actions, Client Scripts, Flow Designer, ServiceNow APIs, and GlideRecord queries.
• 5+ years of experience with ServiceNow cloud-native platform capabilities such as ITSM, ITOM, CMDB, ITBM, HRSD, CSM, and ServiceNow integration.
• 1+ year of experience with ServiceNow AI/ML and GenAI features such as Predictive Intelligence, Virtual Agent, and Now Intelligence.
• Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers such as Azure, AWS, or GCP.
• Prior experience with methodologies and tools such as XP, Lean, DevSecOps, SRE, ADO, GitHub, and SonarQube to rapidly deliver high-quality solutions.
• Familiarity with ServiceNow-specific tools like ServiceNow Studio, Automated Test Framework (ATF), and ServiceNow CI/CD practices.

Qualifications

• Ability to work independently and collaborate as part of a team.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.