Lead ServiceNow Product Owner
Company Description: Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.
Location: Reston, VA (Hybrid) | Job Type: Contract-To-Hire
About the role
We are seeking an experienced Lead Product Owner with strong ServiceNow platform expertise to drive product roadmaps, backlog management, release planning, and Agile delivery. The ideal candidate will bridge business stakeholders and technical teams, translating business requirements into detailed epics, features, and user stories.
Responsibilities
- Own product roadmaps, portfolios, backlogs, and release planning.
- Gather business requirements and translate them into technical specifications for ServiceNow development and configuration teams.
- Collaborate with business stakeholders, developers, administrators, and Agile/Scrum teams.
- Lead backlog refinement, sprint planning, product reviews, and stakeholder workshops.
- Track product KPIs and ensure solutions meet business needs and quality standards.
Qualifications
- 8-11+ years of Product Owner/Product Manager experience.
- Strong hands-on ServiceNow platform knowledge is mandatory.
- Experience with Agile/Scrum, roadmap planning, backlog prioritization, epics, features, and user stories.
- ServiceNow CRM experience is highly preferred; ITSM/CSM experience will work.
- Bachelor’s degree or equivalent experience.
- Certified Scrum Product Owner (CSPO) certification preferred.