Lead ServiceNow Platform Engineer
Ladders · United States · Yesterday
RemoteRemoteEngineering$155k–$170k/yrFull-time
Responsibilities
- Serve as the technical lead for platform design and enhancements
- Mentor and oversee a small team of developers and administrators
- Improve workflows for incident and change management processes
- Lead efforts to maintain the Configuration Management Database
- Support IT Operations Management capabilities across the platform
- Translate operational requirements into platform solutions in collaboration with stakeholders
- Manage integrations, reporting, and quality assurance for platform updates
Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field
- 8+ years of platform experience including configuration and support
- 5+ years in IT Service Management covering incident, problem, and change management
- 3+ years as a technical leader guiding developers or administrators
- Strong experience with Configuration Management Database and infrastructure visibility
Benefits
- Medical, Telehealth, Dental, and Vision coverage
- 401(k) plan
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D insurance
- Short-term and long-term disability plans
- Flex Paid Time Off (PTO)
- Employee Assistance Program
- Wellness Program and Rewards and Recognition initiatives