Lead Service Technician-The Banks

Job Responsibilities

• Complete maintenance work and service requests, such as carpentry, plumbing, painting, electrical, HVAC, masonry, and other general maintenance, in accordance with company standards and local building codes.
• Provide on-call maintenance for evenings, weekends, and holidays, as scheduled.
• Update the status of all work orders.
• Execute the make-ready/turn process.
• Complete the move-out checklist, assigning appropriate move-out charges, and forward it to management for approval and account reconciliation.
• Schedule and inspect vendor work to ensure quality, completeness, and compliance with company standards.
• Inspect all rent-ready units to ensure that maintenance items are completed and the apartment is move-in ready.
• Inspect physical buildings, including all roofs, garages, carports, driveways, streets, stucco, siding, pools, building, recreational facilities, and grounds, identifying all areas in need of immediate or future repairs and maintenance and providing an inspection report to the appropriate manager for review.
• Perform other duties and special projects as assigned.

Performance Objectives

• Service request resolution within 24 hours.
• Results-oriented attitude.
• Creative, quality work.
• Move-in quality and curb-appeal standards.
• Unit-turn timeliness.
• Positive, team-player attitude.
• Excellent customer service skills.

Preferred Knowledge, Skills, Education, And Experience

• 3-4 years of related maintenance/janitorial experience.
• Type II or greater EPA certification.
• 3 years of experience in a specialized field, such as electrical, plumbing, carpentry, painting, masonry, or drywall.
• A high school diploma or equivalent, supplemented by specialized courses or on-the-job training in HVAC, plumbing, electrical, and/or carpentry.
• Effective oral and written communication skills.
• Ability to operate hand tools; knowledge of first aid and safety procedures.
• Valid driver’s license.

Work Environment

• The Lead Service Technician works onsite at the property and interfaces with external and internal customers, residents, tenants, and vendors on a regular basis.
• The work schedule varies depending on the property. Shifts are typically scheduled 8:00 am to 5:00 pm, with some flexibility to start earlier or later, and may include weekend days.
• Candidates must be available to work overtime and on-call, as needed, and must be flexible and readily available, depending on the needs of the property.

Reporting Structure

• The Lead Service Technician reports to the Service Manager and has indirect oversight of the Service Technicians.

Physical Requirements

• The candidate’s physical condition must be sufficient for the consistent and successful completion of the responsibilities defined for this position.
• This position frequently requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling.
• This position may require lifting and/or moving up to 50 pounds and operating power tools.
• Candidate must be able to occasionally drive during the course of work.