Lead Service Technician

Summary Of Responsibilities

Under the Direction of the Service Manager, The Service Technician Lead plans, leads, coordinates, assigns, inspects, and completes the installation, repair, and maintenance of FKH assets in their assigned MSA. The Team Lead will instruct employees in proper work methods and standards, monitor internal and external work quality and workmanship, and ensure adherence to time schedules and safe work.

• Assists Service Manager in the administrative function, inventory control, and record-keeping for the department.
• Serve as Point of Contact when Service Manager is out of office.
• Assists in observations, employee reviews, and disciplinary actions. Provides hiring, performance review, and disciplinary recommendations to the Service Manager.
• Working both independently or with the team to perform repairs, replacements, and service inspections.
• Confer with vendors / contractors to resolve problems and Maintain vendor relationships.
• Complete site visits with Residents to review concerns and outline resolutions to maintain high resident sentiment.
• Review the calendar each day for assigned work orders to be completed. Ensure all requested repair information is gathered, all appropriate supplies are available, and all team members are managing scheduled work daily.
• Ensure all techs complete the required orders per day to achieve the budgeted utilization – supervising the team goals and productivity.
• Communicate with the Service Coordination Team and Service Manager regarding the status of open work orders and notify if SLA agreements/time frames noted in the company policies and procedures will not be met.
• Onboard new Technicians and train existing Technicians to improve skills and productivity.

Essential Duties

• Aids in administrative tasks, inventory control, and record-keeping for the department.
• Serves as the primary point of contact when the Service Manager is unavailable.
• Supports in observations, employee reviews, and disciplinary actions.
• Provides hiring, performance review, and disciplinary recommendations to the Service Manager.
• Works independently or collaboratively to perform repairs, replacements, and service inspections.
• Collaborates with vendors/contractors to resolve issues.
• Maintains positive relationships with residents through site visits and resolution of concerns.
• Manages daily work orders, ensuring timely completion and availability of resources.
• Communicates with the Service Coordination Team and Service Manager regarding work order statuses and potential delays.
• Onboards and trains new technicians to enhance team productivity and skill levels.

Work Conditions

• 25-50% travel time
• Indoor and outdoor work in all types of weather conditions
• Repetitive use of hands to operate computers, printers, and copiers
• Sit or stand for several hours at a time
• Climb up and down stairs multiple times each day
• Lift to 50 lbs
• Must be able to work evenings and weekends and be available for on-call status

Required Education & Experience

• High School Diploma or equivalent
• 7-10 years of strong residential/commercial service experience
• Valid driver’s license and valid insurance
• Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
• Working knowledge of Microsoft Office and high proficiency with hand-held smart devices (iPad, etc.)
• Type II or Universal E.P.A. certification (must be kept on file with Market & H.R.)
• General knowledge and experience in reading, writing, and evaluating project specifications and scopes of work

Preferred Education & Experience

• Experience leading a team/crew
• Technical College or Trade Program
• Previous multi or single-family turn or maintenance experience
• Previous trade or general construction experience

Required Skills

• Troubleshooting
• Critical Thinking
• Repairing
• Equipment Selection
• Time Management
• Speaking
• Proactive

WORK STYLES & BEHAVIORS

• Attention to Detail
• Tech Savvy

WORK STYLES & BEHAVIORS

• Attention to Detail
• Tech Savvy

Equal Opportunity Employer

This position is an Equal Opportunity Employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

Pay Range

$35.41 - $39.85