Lead Service Tech

About the Role

USA Compression Partners, LP, (NYSE: USAC) is seeking a Lead Service Technician (LST) to join our team. The LST is responsible for maintenance and service of USA Compression equipment, reporting to the Area Service Manager. This role involves significant autonomy and requires a high level of expertise in natural gas compression equipment.

Responsibilities

• Involved in start-ups, major maintenance, significant failures, overhauls, and high-end troubleshooting and advanced diagnostic repair skills on a wide variety of equipment.
• Lead by example and serve as a subject matter expert and role model to Field Service Technicians (FST), assisting in their technical skill and professional development.
• Ensure USAC maintains run time of natural gas compression units per contractual agreements.
• Respond quickly and accurately to customer inquiries and communicate with the Area Service Manager (ASM).
• Partner closely with the ASM to ensure a smooth and efficient Area operation.
• Maintain and safely operate company vehicle/commercial truck according to company guidelines.
• Communicate with the sales team to identify new sales, customer, or equipment opportunities.
• Utilize the WMS and partner with the parts department to ensure sufficient parts inventory for each unit in the Area.
• Ensure Area units are clean following good housekeeping rules and maintain safe working conditions.
• Assist in building the USAC culture through positively representing our image and helping recruit new FSTs.
• Assist in supervisory duties in the absence of the ASM or as assigned by the ASM.
• Understand and follow the company handbook and all company or customer safety and environmental policies.
• Perform any other duties or responsibilities as assigned by the supervisor.

Qualifications

• Technical or trade school certification, college degree, or additional work experience in a related field.
• At least 7 years of experience in gas compression, with preference given to experience with CAT, Ariel, and/or Cummins.
• Certifications such as CAT Gas Engine II, Troubleshooting, Electronics; CAT 3500, 3600, ADEM 3 and ADEM 4, Ariel Mechanics 1 and 2, Murphy panel are a plus.
• Valid driver’s license with a Motor Vehicle Record history acceptable to USA Compression.

Skills

• Strong interpersonal skills with strong written and verbal communication abilities.
• Excellent customer service skills when interacting with customer field personnel, onsite vendors, and other employees.
• Ability to understand written and verbal communication from the company and supervisor, including training, procedures, and instructions.
• Ability to be self-managed and work independently with little or no supervision; prior management experience is a plus.
• High degree of mechanical ability, including electrical and natural gas compression knowledge.
• Ability to teach and communicate both technical and soft skills to FSTs, aiding in their training and development.
• Experience reading and understanding technical manuals.
• Thorough knowledge of relevant HSE procedures and regulations.
• Experience in configuring natural gas compression equipment.
• Solid computer and communication technology skills.
• Ability and interest in further developing people and business management skills.
• Flexibility to work extended hours, including periodic on-call weekends.

Working Conditions

The typical work day for an LST involves driving a USA Compression service vehicle to customer locations to perform repair and maintenance activities. This role requires up to 75% travel. Physical demands include periodic lifting in excess of 50 lbs, standing and walking on uneven terrain, climbing ladders and stairs, and stooping, squatting, kneeling, crouching, and crawling. Exposure to extreme temperatures, weather conditions, high noise levels, and potentially hazardous chemicals and materials is expected. Work environments vary from indoor compressor stations to outdoor sites, with a strong emphasis on safety when working with heavy equipment and machinery.