Lead Service Advisor

About the role

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

Responsibilities

• People Manages all incoming service customers in the drive lane area
• Trains and coaches Advisors by utilizing established processes and procedures to ensure they are knowledgeable and compliant with Keep You Camping™ standards
• Supports Advisors by helping them to prioritize their daily workload on a one-on-one basis
• Conducts employee performance recaps for the Service Advisors to ensure the established Keep You Camping™ standards are being met
• Teaches sales techniques to maximize daily service growth
• Reports and Audits
• Generates daily reports for Service Advisors to identify any open work orders with completed labor that need to be closed
• Reviews A/R reports to identify any outstanding balances that need to be addressed
• Ensures that Services Advisors keep a current and accurate log
• Reviews the accuracy of each work order prior to dispatching the work order to the shop
• Communicates
• Act as the primary contact to the Service Manager for the Advisors and disseminate necessary information to the service team
• Facilitates the quality and efficiency of daily morning meetings to establish a daily game plan
• Attends scheduled training, coach and mentor Advisors for continued development
• Supports and coaches Advisors in attending to escalated customer complaints, ensuring that a high level of customer satisfaction is obtained during the resolution process
• Responsible for setting a customer-centric culture and holding team members to those standards

Qualifications

• Experience with RV or Automotive Service Writing
• Previous customer service experience is required
• Able to multitask and complete tasks in a timely and efficient manner
• Extremely detail oriented and organized
• Familiarity with MS Office Suite
• Valid driver’s license

Benefits

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.

Pay

N/A

Schedule

N/A