Lead Server

Essential Position

The Lead Server plays a key role in delivering an exceptional dining experience while supporting daily dining room operations. This position leads by example, ensuring service excellence, guiding team members, and fostering a warm, welcoming atmosphere for residents and their guests.

Qualification Requirements

• Strong customer service skills with a genuine passion for serving others.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with team members and lead by example.
• Strong understanding of food service operations, sanitation standards, dining etiquette, and POS/computer systems.

Preferred Qualifications

• High school diploma or equivalent.
• Previous food service or hospitality experience required; leadership experience preferred.
• Knowledge, Skills And Abilities:
• Service-minded approach with a focus on resident satisfaction.
• Ability to multitask and prioritize responsibilities effectively.
• Strong understanding of food service operations, sanitation standards, dining etiquette, and POS/computer systems.
• Professional, friendly demeanor with sensitivity to working with older adults.
• Ability to obtain (or currently hold) ServSafe certification or equivalent food safety certification.

Skill and Abilities

• Service-minded approach with a focus on resident satisfaction.
• Ability to multitask and prioritize responsibilities effectively.
• Strong understanding of food service operations, sanitation standards, dining etiquette, and POS/computer systems.
• Professional, friendly demeanor with sensitivity to working with older adults.
• Ability to obtain (or currently hold) ServSafe certification or equivalent food safety certification.

Supervisory Responsibilities

N/A

Essential Functions

• Provides all aspects of dining room service to Independent Living residents and their families/guests in a restaurant-style setting.
• Greets residents and guests warmly, takes accurate orders, and delivers food and beverages promptly.
• Ensures dining areas are clean, organized, and sanitized in accordance with food safety standards.
• Builds rapport with residents and guests, creating a positive and engaging dining experience.
• Supports and guides servers during meal service to ensure smooth operations and excellent service delivery.
• Assists with training new team members and reinforcing service standards.
• Sets up dining areas, stocks service stations, and completes opening and closing duties.
• Busses and resets tables efficiently between seatings.
• Performs deep cleaning of dining and service areas as needed.
• Communicates effectively with kitchen staff to ensure accuracy and timeliness of orders.
• Maintains dining room activity and addresses guest needs or concerns proactively.
• Serves as the backup to the Dining Room Manager in their absence, overseeing dining room operations, directing team members, resolving service issues, and ensuring a high-quality dining experience for residents and guests.
• Complies with all company policies, procedures, and applicable laws, including HIPAA and the Code of Conduct, completing required training and reporting concerns promptly.