Lead Server

About the role

Full-time 30-40 hours per week 11am-7:30pm with some shifts scheduled 7am-3:30pm The Lead Server will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service standards. Supervise and coordinate activities of dining room personnel to provide timely and courteous service to our residents and guest by performing the following duties.

Responsibilities

• Staffing responsibilities including: interviewing, hiring, training, coaching and scheduling.
• Schedule dining reservations and arranges parties or special services for diners.
• Greets guests, escorts them to tables, and provides menus.
• The Dining Room Manager handles and fixes all complaints to insure a great dining experience for residents and guests.
• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness, and inventories table linens and other dining room supplies for tables and serving stations.
• Trains dining room employees in proper service etiquette.
• Work toward continual improvement of the overall organization.

Requirements

• Associate degree (A.A.) or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Fine dining experience preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment in understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Maintains a high energy level and is a self-motivator.
• Carries incredibly high standards in their work.

Skills

• Computer skills (POS, Excel, Outlook, Word).
• Billing reconciliation/cash handling.

Schedule

Full-time 30-40 hours per week 11am-7:30pm with some shifts scheduled 7am-3:30pm.