Lead Server

About the role

The Lead Server plays a vital role in the dining experience of our residents by ensuring a welcoming, efficient, and high-quality food service operation. This position acts as a liaison between the front-of-house and back-of-house teams and is responsible for supervising, training, and supporting the dining room staff to ensure consistency in service and resident satisfaction.

Responsibilities

• Oversight of daily dining room operations, ensuring timely and professional service during all meal periods.
• Lead by example by providing exceptional customer service and modeling proper etiquette and professionalism.
• Train and mentor new servers and assist with ongoing coaching for existing team members.
• Aid in creating and maintaining staff schedules to ensure proper coverage for all meal services.
• Assist in pre-service meetings to review menu specials, dietary changes, and service expectations.
• Collaborate with the Culinary Director and/or the Dining Room Supervisor and kitchen staff to ensure accuracy and timeliness of meal orders.
• Address resident feedback or concerns promptly and professionally, escalating as necessary.
• Support servers with table service and room tray deliveries during high-volume times.
• Ensure proper use and upkeep of equipment and supplies.
• Participate in monthly in-services and assist in conducting service training as needed.

Requirements

• Minimum of a high school diploma or equivalent.
• Minimum of 1 year of dining service or hospitality experience, preferably in senior living or healthcare.
• Required Health Screening, TB Clearance, and Criminal Record Clearance.
• Any special licenses, certifications, and certificates (First Aid/ CPR Certified).

Qualifications

• Able to speak, read, write, and understand the English language fluently.
• Able to work additional hours which could include evenings and weekends.

Skills

• Excellent understanding of various cooking methods, ingredients, equipment, and procedures.
• Demonstrated leadership abilities, including staff training, scheduling, and conflict resolution.
• Strong interpersonal skills with the ability to communicate effectively and compassionately with residents, staff, and families.
• Ability to execute tasks in a timely fashion.
• Familiar with industry’s best practices.
• Knowledge of health and safety rules in a kitchen.
• A team player with good communication skills.
• Ability to stay positive under pressure.
• Ability to stand for long periods of time.
• Ability to follow both oral and written directions.
• Proven ability to have patience and compassion to serve in a client facing role.

Physical Requirements

• Stand for prolonged period of time.
• Must be able to push, pull, carry, and lift up to 25lbs.

Pay

$19.00- $21.50 per hour.