Lead Security Guard - Full Time

Key Responsibilities

• Serves as the on-duty lead, providing daily direction, post assignments, and coverage oversight for unarmed security officers across hospital and affiliated properties.
• Provides leadership, mentoring, and coaching to security staff, models professional conduct, customer service, and policy compliance.
• Responds to alarms, calls for service, and security incidents including disturbances, suspicious behavior, patient elopement, missing persons, and staff assistance needs.
• Uses approved de-escalation and crisis intervention techniques to manage aggressive behavior, behavioral health events, and volatile situations.
• Affords assistance to clinical staff with disruptive or unsafe patients and visitors using non-force intervention methods.
• Collaborates and participates in emergency responses including fire alarms, medical events, hazardous conditions, lockdowns, and disaster situations.
• Oversees access control and visitor management processes, including badges, restricted areas, and after-hours access.
• Completes and reviews incident reports accurately and timely; preserves scene safety and coordinates with law enforcement when appropriate.
• Ensures continuous compliance with unarmed security protocols, hospital policies, privacy requirements, and applicable regulatory and accreditation standards.
• Conducts or supports courier, patrol, alarm response, and other assigned driving duties, including travel to off-site hospital or organizational locations as needed.
• Maintains required certifications and training; supports a culture of safety, service excellence, and continuous improvement.

Qualifications

• Education: High school diploma or equivalent - MUST provide proof with Diploma or Official Transcripts upon hire.
• Certification/Licensure: Possession of a current and valid U.S. motor vehicle license. Must be 21 years of age or older. Must remain eligible to drive, per KHI policy. De-Escalation class within 90 days of hire. BLS within 90 days of hire. (American Heart Association or American Red Cross only). Obtain and maintain an Arizona Department of Public Safety (DPS) Unarmed Security Guard License.
• Knowledge and Skills: Working knowledge of hospital security, safety, and emergency response protocols. Strong verbal and written communication skills; ability to interact professionally with patients, visitors, staff, and leadership. Demonstrated planning, organization, and prioritization skills to support daily security operations. Basic computer proficiency to complete incident reports, logs, and electronic communications. Ability to operate and monitor surveillance, alarm, and access control systems. Ability to work assigned shifts, including nights, weekends, holidays, and overtime as required. Proven ability to manage, de-escalate, and resolve confrontational or disruptive situations using approved non-force techniques. Ability to work independently with minimal supervision while exercising sound judgment. Flexibility to adapt to changing priorities, workloads, and emergent situations. Ability to make timely, appropriate decisions in the organization's best interest when a supervisor is unavailable and to seek guidance when escalation is needed.