Lead Scalehouse Teller, (A262560-8), 205, Landfill

About the role

The role involves greets customers at the landfill scalehouse, weighing vehicles, calculating disposal fees, and processing payments. Essential duties include operating the scalehouse, calculating fees, providing customer service, maintaining accurate records, and assisting with administrative tasks.

Responsibilities

• Operates the landfill scalehouse by registering vehicles, weighing incoming and outgoing vehicles, verifying load contents, determining applicable rates, entering data into the scale system, and ensuring accurate weight transactions in compliance with landfill policies and regulations.
• Calculates disposal fees, applies appropriate rates, processes cash, check, credit, and account charges. Issues receipts while maintaining accuracy and accountability.
• Provides customer service to the public, contractors, and commercial haulers by greeting customers, answering questions and/or concerns, explaining landfill procedures, and resolving billing issues in a professional manner.
• Maintains accurate scale and transaction records, including daily reconciliation, ensuring proper documentation, and audit compliance.
• Aids in landfill and sanitation administration when requested on account management, customer setup, and assigned projects; enters data into database.
• Serves as a point of contact for questions and supports consistent front-line operations.

Requirements

• High School Diploma or G.E.D.
• At least five (5) years of experience in customer service, collections, cash handling, and processing transactions.
• Valid Texas Driver License.

Qualifications

• Skilled in balancing financial accounts and preparing daily or monthly reports of financial transactions.
• Ability to read and interpret hazardous waste load manifests.
• Ability to perform data entry on a personal computer.
• Ability to use specialized database software.
• Ability to manage customer setups, identify and classify waste materials, and handle billing inquiries or account updates.
• Ability to perform rapid, accurate arithmetical computations and tabulations to calculate weights, rates, and fees.
• Ability to proficiently use a 10-key adding machine.
• Ability to build and maintain effective working relationships with others.
• Ability to maintain the confidentiality of information and professional boundaries.
• Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to maintain good planning and organizational skills.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform strenuous work and routine work.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
• Ability to comply with all City of Laredo's policies and procedures.
• Knowledge of WasteWorks Software.
• Knowledge to inspect and identify loads entering the landfill.
• Knowledge of landfill policies and TCEQ regulations.
• Knowledge of TCEQ waste screening procedures.
• Knowledge of City of Laredo Landfill Standard Operating Procedures.
• Knowledge and ability to perform a paint filter test.
• Knowledge of English grammar, spelling, and punctuation.
• Knowledge of modern office procedures and methods including computer stand applicable software.
• Knowledge of cash handling procedures.
• Knowledge of general accounting principles and practices.

Skills

• Operates the landfill scalehouse by registering vehicles, weighing incoming and outgoing vehicles, verifying load contents, determining applicable rates, entering data into the scale system, and ensuring accurate weight transactions in compliance with landfill policies and regulations.
• Calculates disposal fees, applies appropriate rates, processes cash, check, credit, and account charges. Issues receipts while maintaining accuracy and accountability.
• Provides customer service to the public, contractors, and commercial haulers by greeting customers, answering questions and/or concerns, explaining landfill procedures, and resolving billing issues in a professional manner.
• Maintains accurate scale and transaction records, including daily reconciliation, ensuring proper documentation, and audit compliance.
• Aids in landfill and sanitation administration when requested on account management, customer setup, and assigned projects; enters data into database.
• Serves as a point of contact for questions and supports consistent front-line operations.

Benefits

Not specified.

Pay

TBD.

Schedule

TBD.