Lead - Sales Operations

About the role

Igloo Products Corp. is seeking a Sales Operations Lead to support our continued growth. The role oversees and optimizes sales operations within a specific channel, ensuring the effective execution of sales strategies, process improvements, and data analysis to drive sales performance and achieve revenue goals.

Responsibilities

• Develop and implement sales operations strategies tailored to the specific channel.
• Collaborate with the Sales Director to ensure alignment and execution with Channel specific goals and objectives.
• Own end-to-end customer pricing integrity within SharePoint, ensuring all initial price loads and changes are executed swiftly and accurately, with complete SKU coverage and alignment to commercial agreements.
• Obtain and distribute accurate and consistent product data across retailer portals, including SKU details, attributes, and specifications.
• Partner with Marketing and Product teams to ensure complete and accurate product content for item set up and retailer listings (images, descriptions, features).
• Identify and implement process improvements to enhance sales productivity and efficiency within the channel.
• Ensure consistent application of best practices and standard operating procedures.
• Analyze sales performance data to identify trends, opportunities and areas for improvement.
• Build sales presentations to assist the Sales Director to help tell our brand and product stories.
• Leverage and optimize sales technology and automation tools to drive efficiency and performance.
• Partner with Sales leadership to elevate retailer relationships and deliver a best-in-class omni-channel experience across both in-store and digital channels through strong customer engagement and service excellence.
• Work closely with marketing, finance, product and other departments to ensure alignment and support for channel specific sales initiatives.
• Drive effective communication and collaboration across teams to achieve common goals.
• Work within a business pod supported by Sales, Sales Operations, Customer Service and Logistics.
• Create an atmosphere of visionary thinking by fostering an environment where individuals can see and pursue their career.

Qualifications

• A solid experience within the following qualifications and experiences:
• Education: high school diploma or equivalent.
• Minimum of 2-3 years in customer service, order management and/or sales operations is mandatory.
• Preferred Qualifications: Four-year college degree. Bachelor’s degree in business administration, sales, marketing or a related field.
• Previous Oracle experience.
• Experience working in consumer products.

Skills, Competencies & Characteristics

• Highly organized and process-driven.
• Strong communicator, both written and verbal.
• Demonstrates curiosity and a proactive, self-starter mindset.
• Cross-functional collaboration – effectively partners with Sales, Customer Service, Finance, Supply Chain, and Marketing.
• Operational excellence – drives efficiency, standardization, and continuous improvement.
• Project management – able to manage multiple priorities, timelines, and stakeholders.
• Solid understanding of order management, pricing, and forecasting processes.
• Intermediate proficiency in Excel and data analysis.
• Experience with ERP systems (e.g., Oracle, Salesforce, SAP).

What we offer

• Medical
• Dental
• Vision
• Life Insurance
• Short term & Long-term disability
• Accidental death insurance
• Supplemental life insurance
• Company paid holidays
• Flexible Spending Accounts