Jobs · Sales · Massachusetts

Lead Sales Operations Analyst

Appian · Worcester, MA · 5 days ago
HybridSales$200k/yrFull-time

About the role

Are you ready to join a high-performance, fast-moving, and collaborative GTM Operations team where your analytical skills will be the engine of our success? We are seeking a highly motivated Sales Operations Analyst to drive efficiency and provide critical insights in a fast-paced environment.

Responsibilities

  • Data Analysis & Strategy
    • Identify business challenges and opportunities through data analysis, delivering strategic and tactical recommendations while proactively leveraging AI tools and automation to accelerate insights, improve decision-making, and drive productivity gains.
    • Evolve problem-solving frameworks, develop and test hypotheses, and lead the implementation of scalable solutions, including defining success metrics and developing ongoing monitoring plans.
    • Demonstrate deep curiosity about emerging AI capabilities and continuously evaluate, experiment with, and integrate AI-powered tools and workflows to improve operational efficiency, analytical rigor, and cross-functional collaboration.
  • Reporting & Performance
    • Own the process of reporting and analyzing sales pipeline, bookings, headcount, and productivity to identify trends and opportunities for growth.
    • Conduct monthly and quarterly analysis to track sales quota achievement.
    • Drive the health of the business through performance monitoring, analysis, process improvements, and key insights.
  • Planning & Process Improvement
    • Provide critical analytical and administrative support for the annual planning process, specifically supporting the design and implementation of sales territory strategy.
    • Manage ongoing escalations and act as a key cross-functional point of contact, ensuring smooth operations.
    • Support various strategic sales operations projects.

Qualifications

  • Bachelor’s degree in math, physics, data science, or other STEM related field.
  • At least 6 years of analytical experience with a proven track record of transforming Sales or Financial Data into actionable strategies.
  • Must be highly proficient in Google Sheets / Microsoft Excel, and other data systems like Salesforce.
  • Experience leveraging AI in Automation, Workflow Enablement and building AI-powered agents to eliminate manual work and improve efficiency.
  • Leverage AI tools to support analysis, content creation and summarization.
  • Passion for analytics and experience in a Sales Operations or FP&A Analytics role.
  • Strong process development and writing experience.
  • Experience with reporting platform such as Tableau or Looker is preferred.
  • Demonstrated ability to be highly motivated, a quick thinker and learner, and capable of working independently as well as part of a team.
  • Highly organized, detail-oriented, and methodical approach to problem-solving.
  • Willingness to jump in and assist in a variety of projects in a high-energy setting.
  • Experience utilizing AI in data clean up, analysis and presentation of information as applicable.

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