Lead Sales & Guest Experience Associate

The Role

The Pace Setter
The Lead Sales & Guest Experience Associate is a high-performance, developmental role. You aren’t just hitting your own goals; you are the one the team looks to for energy and direction, especially when management isn’t in the building.

About the Role

This is the crucial step in your career journey. At UPMA Group, we use this role to prepare our future leaders for the next level: Sales Associate > Sales Lead (YOU) > Assistant Center Manager > Center Manager > & Beyond!

What Sets the "Lead" Apart?

• You model high-performance sales behavior. When the team sees you at the desk, they see exactly how a Wax Pass should be sold.
• Shift Leadership: You work the opposite shifts of management (3–4 times per week) to ensure the center always has a leader on deck.
• Real-Time Coaching: You help your peers overcome objections and improve their numbers in the moment.
• Operational Integrity: You ensure the center's "Visual Standard" is perfect, from the lobby to the Wax Suites, reporting any needs directly to the Center Manager.
• Scheduling & Availability: Dynamic Scheduling: This role requires a high degree of flexibility. You will lead a variety of shifts throughout the week (mornings and evenings) and will be required to work at least one full weekend day (Saturday or Sunday) every week to ensure our team and guests are supported during our busiest times. You must also be available for emergency shift coverage when needed.

Requirements & Experience

• Sales Excellence: Demonstrated ability to exceed sales goals and manage KPIs.
• Experience: Previous experience in a high-volume retail or service environment.
• Tech Savvy: Proficient in POS systems, Microsoft Excel, and basic math.
• The Mindset: A desire to be a passionate EWC Brand Culture Warrior.

What You Get

• Competitive Pay: Guaranteed starting base of $15/hour + uncapped commission and bonuses. Top earners achieve thousands in bonuses monthly.
• Performance-Based Growth: Pay increase opportunities twice a year based on your hustle, not just your tenure.
• Benefits: Access to Medical, Dental, Vision, and more.
• The Perks: 40% OFF all products and FREE Waxing.
• Support: Paid training, associate referral cash bonuses, and an inspiring management team dedicated to your success.