Lead Sales Consultant Front Desk

What We Offer

• Competitive hourly pay with sales commissions and bonuses
• Flexible scheduling
• One free massage or facial per month
• Reduced-cost employee wellness services
• Discounts on Dermalogica and other retail products
• Professional, spa-like work environment
• Continued learning and sustained career growth opportunities
• Advanced tools and supportive team culture

Key Responsibilities

• Welcome and check in guests and members with a warm, professional presence
• Guide guests through the service selection process and confidently match them with the right therapist based on their needs
• Recommend services and retail products, including memberships, based on therapist feedback and guest goals
• Schedule appointments, manage cancellations, and ensure smooth day-to-day operations
• Communicate current promotions and offers clearly and enthusiastically
• Maintain a positive, team-oriented atmosphere and model professional behavior
• Take ownership of front desk operations and support the growth and development of other team members
• Meet and exceed individual and team sales targets
• Handle guest concerns thoughtfully and efficiently

Qualifications

• At least 2 years of customer service and/or sales experience
• Demonstrated ability to meet or exceed sales goals
• Strong interpersonal and communication skills
• Tech-savvy and able to quickly learn new systems
• Fast learner with a proactive, positive attitude
• Comfortable resolving guest concerns and managing a fast-paced environment
• Previous experience with spa, wellness, or retail sales is a plus
• Must be available to work 40 hours per week including weekends, evenings, and holidays