LEAD SALES ASSOCIATE-PT in THAYNE WY S25962

About the role

Function as a Cashier and/or Stocker and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager. Assist in setting and maintaining plan-o-grams and programs. Provide exemplary customer service. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets and reducing losses.

Responsibilities

• Unload trucks according to the prescribed process for the store
• Follow company work processes to receive, open and unpack cartons and totes
• Stock merchandise; rotate and face merchandise on shelves and build merchandise displays
• Restock returned and recovered merchandise
• Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager
• Assist in plan-o-gram implementation and maintenance
• Assist customers by locating merchandise
• Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom
• Greet customers as they enter the store
• Maintain register countertops and bags; implement register countertop plan-o-grams
• Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise
• Collect payment from customer and make change
• Clean front end of store and help set up sidewalk displays
• Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment
• Provide superior customer service leadership
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications
• Open and/or close the store under specific direction of the Area Manager

Lead responsibilities (in absence of Store Manager or Assistant Store Manager)

• Authorize and sign for refunds and overrides; count register; make bank deposits
• Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures
• Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager
• Monitor cameras for unusual activities (customers and employees), if applicable
• Supply cashiers with change when needed
• Complete all required paperwork and documentation according to guidelines and deadlines as assigned