Lead Sales Associate (part-time) - Original Penguin

About the Company

Original Penguin is an American clothing line with roots in the 1950s and 60s, specializing in clothing, footwear, and eyewear. The brand embodies a mix of iconic American sportswear with modern-minded style, offering a diverse range of products for a full lifestyle brand. Made for originals, by originals, Original Penguin is part of Perry Ellis International, Inc., which owns and licenses a portfolio of over 40 nationally and internationally recognized brands, including Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, and more. The company also licenses trademarks such as Nike® for swimwear and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

About the Role

The Lead Associate’s primary function is to sell and promote Original Penguin (OPG) merchandise through execution of OPG customer service standards. The Lead Associate reinforces the Store Manager, ASM, and Supervisors in ensuring the store meets its goals and standards in financial performance, customer satisfaction, and visuals.

Responsibilities

• Customer Service:
  • Consistently provides customer service to company standards and leads the team.
  • Generates maximum sales potential in accordance with OPG customer service standards.
  • Builds a repeat customer base through excellent PE Loyalty Program data capture.
  • Maintains strong knowledge of product, promotions, and special events to communicate effectively with customers.
  • Fosters a positive store experience by treating all customers and staff fairly and consistently.
  • Ensures floor coverage, acknowledges every customer, and prioritizes customers over assigned tasks.
  • Demonstrates effective written and verbal communication.
  • Manages time and prioritizes tasks.
• Operational:
  • Steps in when the supervisor/keyholder is not present.
  • Keeps merchandise filled to appropriate levels on the sales floor.
  • Ensures the store is visually distinctive and impeccably maintained.
  • Minimizes shortages through proper loss prevention procedures.
  • Practices excellent customer service to prevent possible theft.
  • Demonstrates awareness of store sales plans and results.
  • Follows all operational policies and procedures.
  • Manages time and prioritizes tasks.
• Visual, Brand, and Product Management:
  • Supports execution of all pricing strategies.
  • Supports the execution of store planograms.
  • Understands and supports the company’s brand position.
  • Supports replenishment of merchandise on the selling floor as needed.

Requirements

• Energetic and positive attitude.
• 1-2 years of retail experience.
• Flexible availability; reliable transportation.
• Strong interpersonal communication and customer service skills.
• Customer service-oriented (outgoing, friendly, and personable with a positive attitude).
• Ability to move and/or lift up to 25 pounds.
• High school degree.

Benefits

• Employee discount.
• Accumulated personal/sick time off.
• 401(k) plan.
• Clothing allowance.
• Holiday pay.