Lead Sales Associate

About the role

The Lead Sales Associate assists the Resale Store Manager, performs the duties of the Sales Associate, and acts in a lead capacity in the absence of the Store Manager.

Responsibilities

• Create and maintain a positive, professional work environment
• Provide exceptional customer service
• Motivate sales staff to achieve net profitability goals
• Understand WINGS and Store policies and procedures
• Ensure consistent pricing with other WINGS stores, per pricing from the Logistics Center
• Perform daily inspections of all store departments to ensure proper inventory replenishment under the direction of the Manager
• Provide excellent communications within the store
• Ensure communications from Manager are delivered to all staff in a timely fashion
• Open and close the store under specific direction of the Resale Store Manager or Chief Operations Officer
• Inform Resale Store Manager of any problems or issues with staff and/or volunteers during weekly interaction
• Complete all administrative work as assigned by Manager on a timely basis
• In the absence of the Manager, ensure staff and volunteers are supported and have the resources to perform their jobs
• Perform additional duties typically performed by the Store Manager in their absence

Requirements

• Two years of retail experience, which includes customer service
• Associates Degree preferred, but not required
• Bilingual preferred
• Strong and timely written and verbal communication skills
• Commitment to diversity, equity, and inclusion
• Excellent time management
• Excellent proactive planning
• Willing to report to work on short notice in the absence of proper store coverage
• Willing to work weekends and holidays as needed
• Patience in working with a diverse (volunteer and staff) workforce
• Strong problem-solving abilities; ability to be decisive in unpredictable situations
• Good computer knowledge (Word, Excel, and retail applications)
• Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to: lifting up to 35 pounds using both hands/arms on a regular basis and standing for 8 hours

Benefits

• 403b Retirement Plan
• 403b Employer Match
• Health Insurance
• Dental Insurance
• Paid Time Off
• Vision Insurance
• EAP