Lead Sales Associate

Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, the brand creates the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities, and occasions. Tommy Hilfiger’s global marketing approach taps into culture through the world of F.A.M.E.S.: the people, organizations, and ideas boldly driving the future of Fashion, Art, Music, Entertainment, and Sport.

About the Role

The Lead Associate’s primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash responsibilities and performs a variety of operational activities as assigned by Store Management.

Responsibilities

• Consistently provide TH Customer Service to company standard.
• Keep merchandise filled to appropriate levels on the sales floor.
• Ensure the store is visually distinctive and appearance impeccably maintained.
• Minimize shortages through proper loss prevention procedures.
• Demonstrate awareness of store sales plans and results.
• Demonstrate awareness of individual contribution to business results.
• Follow all operational policies and procedures.
• Manage time and prioritize tasks.
• Demonstrate effective written and verbal communication skills.
• Attend Take 5 meetings and participate in staff meetings, as required.

Customer Service

• Generate maximum sales potential in accordance with the TH Customer Service standards.
• Build a repeat customer base through excellent data capturing and service.
• Maintain strong knowledge regarding product, promotions, and special events to communicate effectively with customers.
• Consistently foster a positive store experience by treating all customers and staff members fairly.
• Effectively maintain zone coverage; acknowledge every customer within the zone; prioritize customers over assigned tasks.

Personal Conduct

• Represent the TH image through personal and professional appearance.
• Demonstrate professional image and conduct.
• Be flexible to work rotating hours, including nights, weekends, and holidays as assigned by management.
• Communicate concerns to management.
• Assist in developing Sales Associates.
• Maintain respect among peers, staff, and supervisors.
• Create energy and excitement around shared goals and values while acting with integrity.
• Support all company and management decisions.

Operational Duties

• Adhere to Policies and Procedures.
• Observe sales floor and stockroom for loss prevention and advise management of any unusual activity.
• Execute Opening and Closing checklist duties as directed by store management.
• Operate all register transactions, including refunds, exchanges, associate sales, post voids, store credits, sale sends, and gift cards.
• Authorized to reconcile all media when requested: count in register tills, count down register tills, verify safe cash fund, audit registers between cashiers.
• Able to lift a minimum of 40 pounds and stand for long periods of time.

Merchandising & Visual

• Ensure consistent and accurate replenishment of product onto the sales floor.
• Comply with visual presentation standards.
• Execute markdowns and re-merchandise as needed.

Benefits

At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options for your health, finances, and work-life balance.

• Insurance: Best-in-class medical, vision, dental, life, and disability insurance.
• 401(k): Above-market 401(k) contribution to help eligible associates save for retirement.
• Flexible Workplace: Company-paid holidays, paid time off, seasonal hours, and flexible work schedules.
• Wellbeing Support: A variety of wellbeing tools and programs.
• Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care.
• Education Assistance: Support for continued education, including tuition reimbursement.
• Associate Discount: Shop at our company outlets and e-commerce sites at a discount.

Please note, eligibility depends on employment status, location, and length of time employed with PVH, and benefits may be subject to change.

About PVH

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, while positioning PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we drive fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard. We are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.