Lead Sales Associate

BODYBAR Pilates is a fast-growing boutique fitness franchise delivering dynamic Pilates workouts through our signature BODYBAR method—now in studios across the U.S. We’re on a mission to set the industry standard in how Pilates is taught and experienced, with a focus on strength, form, and most of all—CHEER. From the studio floor to the front desk, our team leads with positivity, passion, and purpose.

About the role

The Lead Sales Associate position is part-time, requiring approximately 20-25 hours per week or more as needed. Hours will be split among our two studios in Alpharetta and Roswell, GA, and include early morning, evening, and weekend work.

Responsibilities

• Deliver the highest quality customer service to all clients and guests through professional communications, account maintenance, and extensive knowledge of BODYBAR classes, products, and retail.
• Handle client issues and complaints, manage cancellations and freezes for client accounts, and help lead and train other team members.
• Oversee the class registration and attendance process, ensuring adherence to studio policies and promotions.
• Drive studio growth by owning the sales process—generate leads, follow up, and convert interest into memberships.
• Develop new client interest through existing referral sources and drive attendance; follow up with leads to secure recurring membership or class pack sales.
• Build strong relationships with members through proactive communication and personalized support.
• Lead the customer service experience by greeting and servicing clients in a friendly and professional manner, responding to client needs, requests, and issues.
• Manage the customer lifecycle from onboarding to cancellation or freeze requests.
• Monitor client attendance, respond to late cancels and no-shows, and work to improve customer retention and minimize attrition.
• Represent BODYBAR at local events and help grow our presence in the community.
• Promote all BODYBAR offerings, specials, and promotions within the community and engage with our community partner network.
• Maintain accurate logs of member bookings and interactions, ensuring inventory and supplies are well-stocked and organized.
• Create a welcoming studio environment by engaging with members before and after class and keeping the studio, front reception, and restrooms clean and inviting.

Requirements

• Positive, high-energy attitude and personality.
• Goal-oriented with an ability to generate membership, retail, and private training sales.
• Fluent in English with excellent communication skills in-person, via phone, and email.
• Passionate about fitness.
• Professional, trustworthy, and punctual.
• Proficient with computers and studio software.
• 1-3 years of retail and/or fitness sales experience required.
• High school diploma or equivalent.

Benefits

• Competitive pay + generous sales commission structure.
• Opportunities for advancement within a fast-growing brand.
• Discounts on BODYBAR apparel.
• Flexible scheduling to support work/life balance.
• Free drop-in classes (depending on schedule availability) or discounted employee membership.