Lead Retail Sales Associate / Customer Service

Lead Retail Sales Associate / Customer Service Representative in the beauty industry at Amazing Lash Studio®, the industry leader for eyelash extension and eyebrow services. Our mission is to create lasting beauty and confidence through passion, dedication, and excellence so guests will look and feel amazing.

Pay

$11-$13 per hour depending on performance, plus membership sales bonuses.

Benefits

• Free eyelash services including volume upgrades
• Membership sales bonus
• Flexible hours
• Discounts on all retail products
• A glam squad culture where your work shows on people's faces
• Clear career path for professional growth
• Ongoing training

Responsibilities

• Promote and sell Amazing Lash Studio memberships and retail products
• Answer phones, book appointments, and enthusiastically greet every guest
• Make outbound calls, send texts, and email guests daily to drive conversions
• Create a warm, welcoming environment and respond quickly to guest needs
• Maintain a membership sales closing rate of 40%+ and collaborate with fellow Lash Consultants
• Keep the lobby and studio public areas clean, organized, and guest-ready
• Partner with the Marketing Team on lead conversion strategies
• Responsibly open and close the studio — this is a key holder position

Requirements

• 1+ years of sales experience preferred; results-oriented and metrics-driven
• Customer service focused with a strong emphasis on member retention and lead outreach
• Outgoing, positive, energetic, and resourceful — a natural people person
• Strong communicator with confident interpersonal skills across guests and teammates
• Organized multitasker and problem solver with solid computer skills
• Available for flexible days/hours including nights, weekends, and holidays
• MindBody software experience a plus