Lead Retail Sales Associate

Location: 324 E Merritt Island Cswy, Merritt Island, FL 32952

About the role

As the Lead Retail Sales Associate, you will take pride in ownership of operational tasks while influencing others. You will serve as the product and industry expert in our retail locations, providing knowledge, exceptional service, and ensuring our stores are welcoming spaces for everyone.

Responsibilities

• Act as the training ambassador, assisting with new employee orientation, new product launch education, and skill development of the team.
• Assume the role of Manager on Duty as needed, responsible for operational tasks including opening, closing, banking, and security of the store.
• Model best-in-class service that consistently exceeds customer expectations and builds long-term rapport using our established customer service model.
• Provide customers and caregivers with expert cannabis recommendations, discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while ensuring privacy and confidentiality.
• Accurately receive, prepare, and complete patient orders and sales using the point-of-sale (POS) system.
• Resolve customer conflicts or complaints professionally, fostering long-term patient relationships and loyalty to our brands.
• Maintain accurate records of all activities, including customer records, in compliance with the State of Florida Office of Compassionate Use, Florida Statutes for a Medical Marijuana Treatment Center, and other local, state, and federal regulations.

Requirements

• Age 21 or over.
• High School Diploma or equivalent.
• Valid Government-Issued Photo ID.
• 2 years' experience in Retail or a similar industry where customer service is critical.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations and resolve them in a timely and professional manner.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications

• Proven track record of leadership capabilities.

Physical Requirements

• Must be able to remain in a stationary position for prolonged periods during the shift.
• Ability to assist with lifting stock and materials.
• Occasionally position yourself to retrieve product or material throughout the duration of the shift.

Traits for Success

• Self-motivated; micro-managing isn't fun for anyone.
• Willing to roll up your sleeves and do the work; strategy is important, but so is execution.
• Ability to work fast and be flexible; our industry is always changing.
• Collaborative; we work together a lot.
• Creative thinker; sometimes, the "traditional" solution isn't the best one.

Benefits

• Employee discount.
• Consistent, reliable benefits including full medical, vision, and dental coverage.
• 401k with the possibility of a company match.
• Access to company-sponsored well-being programs.
• Paid time off and paid parental leave.
• Flexible work arrangements.
• Tuition Reimbursement Programs.
• Pet Insurance.
• Employee Relief Fund and community volunteerism through our Parallel Cares program.

Schedule

Full time, open availability to include evening and weekend shifts.