Lead Retail Dining Supervisor
Join Gettysburg College Dining Services and help create an exceptional dining experience for our campus community through innovative foodservice, outstanding customer service, and operational excellence.
About the role
Gettysburg College Dining Services is seeking a highly motivated and experienced Lead Retail Dining Supervisor to provide operational leadership for the Bullet Hole, Commons, and concession operations. This position plays a vital role in delivering an exceptional dining experience for students, faculty, staff, and guests while ensuring high standards of food quality, customer service, financial performance, and regulatory compliance.
The Lead Retail Dining Supervisor oversees all aspects of retail dining operations, including staff supervision, menu development, food production, inventory management, financial oversight, customer engagement, and special event coordination. This individual will lead a diverse team of full-time and student employees while promoting a safe, inclusive, and positive work environment.
Responsibilities
- Provide operational leadership for retail dining locations (Bullet Hole, Commons, and concessions)
- Supervise and develop a diverse team of full-time and student employees
- Oversee menu development, food production, and inventory management
- Ensure financial performance and regulatory compliance
- Coordinate special events and customer engagement initiatives
- Maintain high standards of food quality and customer service
- Promote a safe, inclusive, and positive work environment
Requirements
- High school diploma or equivalent (required)
- Culinary certificate or associate’s degree in hospitality management (preferred)
- Three to five years of progressive foodservice experience with supervisory responsibilities (highly desired)
- Previous experience in institutional food preparation (a plus)
Skills
- Strong operational, culinary, and menu development skills
- Excellent supervisory and communication skills
- Ability to thrive in a fast-paced, customer-focused environment
- Hands-on leadership approach