Lead Retail Customer Service Associate
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate, EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
Position Summary: description of Lead Consultant responsibilities.
General Duties And Responsibilities: list of duties.
Minimum Qualifications And Requirements: high school diploma or equivalent, 2+ years specialized experience, excellent verbal and written communication skills.
Essential Functions: list of abilities (stand, lift 55 lbs, bend/twist, communicate, cooperate, fast-paced, maintain attention, work with minimal supervision, regular attendance).
Preferred Qualifications: includes "Pay Transparency: Pay Additional Details: For details on our comprehensive benefits, click here." Then a paragraph about Quality Driven Management etc. Also mentions "Suggests areas for improvement..." etc.
Also there is "Pay Transparency" repeated.
We need sections: About the role (maybe from Position Summary). Responsibilities (General Duties). Requirements (Minimum Qualifications And Requirements). Qualifications (Preferred Qualifications?). Skills (maybe essential functions? Or we could treat essential functions as Skills). Benefits: there is mention "For details on our comprehensive benefits, click here." No specifics given, just a link. According to rule: do NOT create Benefits section unless posting actually states them. It only says "For details on our comprehensive benefits, click here." That's not specific benefit details; it's a placeholder. So we should not create Benefits section.
Pay: there is "Pay Transparency: Pay Additional Details:" but no actual pay amount. It's placeholder. So we should not create Pay section.
Schedule: none.
Thus we may have sections: About the role, Responsibilities, Requirements, Qualifications, Skills.
We need to decide what goes where.
About the role: Position Summary paragraph.
Responsibilities: General Duties And Responsibilities list.
Requirements: Minimum Qualifications And Requirements (high school diploma, 2+ years experience, excellent communication).
Qualifications: Preferred Qualifications (the paragraph about Quality Driven Management etc). Could also include "Preferred Qualifications" heading.
Skills: Essential Functions list (abilities). Could be considered Skills.
We must use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive info; do not invent or summarize away detail.
We must remove boilerplate: EEO, equal opportunity, scam warning, cookie/navigation/legal, duplicated lines, application instructions. Also remove "Pay Transparency: Pay Additional Details: For details on our comprehensive benefits, click here." (since it's not substantive). Also remove "Quality Driven Management strives..." etc? That is substantive about preferred qualifications; we should keep it.
Also remove "Know Your RightsPay Transparency FedEx Office will provide reasonable accommodations..." etc (EEO/legal). Remove all that.
Also remove "If you are applying in Philadelphia, PA, you can click here..." etc.
Also remove "FedEx Office is an Equal Opportunity Employer..." etc.
Also remove "The existence of a criminal record..." etc.
Also remove "For more information, click here."
Also remove "Suggests areas for improvement in internal processes along with possible solutions." Actually that's part of the preferred qualifications paragraph; we keep it.
We need to ensure we don't duplicate lines.
Let's extract substantive content:
Position Summary:
"The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues."
That's the summary.
General Duties And Responsibilities list (representative list). We need to capture each bullet as list items.
List items:
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manages production flow to ensure all production orders are done right and on time
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
- tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same time
- Responsible for ensuring quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions and makes change
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows instructions of supervisors and assists other team members in performing store functions
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- Secondary responsibility for coordination of all shipping related services and activities, to include:
- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offers assistance to customers by suggesting appropriate shipping methods.
- Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- All other duties as needed or required
We need to preserve the sub-bullets under secondary responsibility. Could flatten them as list items.
Minimum Qualifications And Requirements:
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
Essential Functions (Skills):
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications (the paragraph after "Preferred Qualifications Pay Transparency: Pay Additional Details: For details on our comprehensive benefits, click here.") Actually the text: "Preferred Qualifications Pay Transparency: Pay Additional Details: For details on our comprehensive benefits, click here. Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives."
We need to keep the substantive part: "Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives."
We should remove the "Preferred Qualifications Pay Transparency: Pay Additional Details: For details on our comprehensive benefits, click here." as it's not substantive.
Thus the preferred qualifications paragraph is as above.
We could also treat that as "Qualifications" section.
Now we need to output HTML fragment with headings
and appropriate content.
We must not include any extra text outside HTML.
Let's craft:
About the role
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.
Responsibilities
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manages production flow to ensure all production orders are done right and on time
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
- Tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same time
- Responsible for ensuring quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions and makes change
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows instructions of supervisors and assists other team members in performing store functions
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offers assistance to customers by suggesting appropriate shipping methods
- Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- All other duties as needed or required
Requirements
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
Qualifications
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
- for any list of duties/requirements/benefits. Use
for prose. We need to preserve all substantive info; do not invent or summarize away detail. We must remove boilerplate: EEO, equal opportunity, scam warning, cookie/navigation/legal, duplicated lines, application instructions. Also remove "Pay Transparency: Pay Additional Details: For details on our comprehensive benefits, click here." (since it's not substantive). Also remove "Quality Driven Management strives..." etc? That is substantive about preferred qualifications; we should keep it. Also remove "Know Your RightsPay Transparency FedEx Office will provide reasonable accommodations..." etc (EEO/legal). Remove all that. Also remove "If you are applying in Philadelphia, PA, you can click here..." etc. Also remove "FedEx Office is an Equal Opportunity Employer..." etc. Also remove "The existence of a criminal record..." etc. Also remove "For more information, click here." Also remove "Suggests areas for improvement in internal processes along with possible solutions." Actually that's part of the preferred qualifications paragraph; we keep it. We need to ensure we don't duplicate lines. Let's extract substantive content: Position Summary: "The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues." That's the summary. General Duties And Responsibilities list (representative list). We need to capture each bullet as list items. List items: - Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers - Manages production flow to ensure all production orders are done right and on time - Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services - tracks and logs all production jobs - Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management - Sets up complex orders and performs multiple tasks at the same time - Responsible for ensuring quality during and after production process - Ensures communication among shifts - Coordinates pick-up and delivery of customer orders - May provide leadership to team members on an assigned shift - Assists in the training of store team members - Collates, sorts and organizes customer orders - Operates the Point of Sale terminal (POS), handles financial transactions and makes change - Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits - Follows instructions of supervisors and assists other team members in performing store functions - Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures - Secondary responsibility for coordination of all shipping related services and activities, to include: - Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates - Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services - Offers assistance to customers by suggesting appropriate shipping methods. - Maintains inventory of shipping supplies - Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels - All other duties as needed or required We need to preserve the sub-bullets under secondary responsibility. Could flatten them as list items. Minimum Qualifications And Requirements: - High school diploma or equivalent education - 2+ years of specialized experience - Excellent verbal and written communication skills Essential Functions (Skills): - Ability to stand during entire shift, excluding meal and rest periods - Ability to move and lift 55 pounds - Ability, on a consistent basis, to bend/twist at the waist and knees - Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members - Ability, on a consistent basis, to perform work activities requiring cooperation and instruction - Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure - Ability, on a consistent basis, to maintain attention and concentration for extended periods of time - Ability, on a consistent basis, to work with minimal supervision - Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications (the paragraph after "Preferred Qualifications Pay Transparency: Pay Additional Details: For details on our comprehensive benefits, click here.") Actually the text: "Preferred Qualifications Pay Transparency: Pay Additional Details: For details on our comprehensive benefits, click here. Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives." We need to keep the substantive part: "Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives." We should remove the "Preferred Qualifications Pay Transparency: Pay Additional Details: For details on our comprehensive benefits, click here." as it's not substantive. Thus the preferred qualifications paragraph is as above. We could also treat that as "Qualifications" section. Now we need to output HTML fragment with headings
and appropriate content. We must not include any extra text outside HTML. Let's craft:
About the role
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.
Responsibilities
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manages production flow to ensure all production orders are done right and on time
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
- Tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same time
- Responsible for ensuring quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions and makes change
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows instructions of supervisors and assists other team members in performing store functions
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offers assistance to customers by suggesting appropriate shipping methods
- Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- All other duties as needed or required
Requirements
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
Qualifications
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.